UseResponse Reviews in April 2025: User Ratings, Pros & Cons

Simple, Powerful and Great Support

What do you like best? Specifically the inline help. Generically I'd say their own customer support which is highly responsive, very technically helpful, and very personalized. What do you dislike? Not much yet. I'd love if I could enter a hyperlink into an Article/FAQ that would work within the widget vs opening a new browser window but they are working on that minor point. Meanwhile the 'Related Artciles' sidebar does that for me. Recommendations to others considering the product Take ...

Simple, intuitive helpdesk product backed by a team who are very perceptive and responsive.

What do you like best? The integrated helpdesk experience with a highly intuitive user interface. What do you dislike? Minor tweaks to the interface will allow better utilization of valuable screen space on a 13-inch laptop. Recommendations to others considering the product We are a customer of the cloud version and my personal feeling is that user experience in the cloud version should be targeted and optimized for small businesses with perhaps less than 20 agents. This is the case as ...

One of the best I have used. Must try.

What do you like best? I have been running a retail business and faced problems with clients requests and support. It’s easier 100% to support our clients via tickets rather than emails as we used to do before. As our company is a global retail business we are now using useresponse’s multi – lingual feature which allows me to handle all teams from different language departments in one place. Ticket rules which allows to automate ticket processing is another great feature we used in ...

UseResponse: All-in-One Help Desk and Customer Support Suite.

What do you like best? The UseResponse System interface is highly customisable to Our needs, and it’s easier for Our Team to use Its Self-Service Community integration to Gather ideas, Topic Voting, aggregate Problems, Questions, provide support with this great customer feedback software, help desk ticketing system packed in one simple solution. Other features we loved were: • Unique feedback system • Multi – lingual knowledge bases • Unified Agents interface for all platforms • ...

UseResponse Community is Great!

What do you like best? Ease of use and the responsiveness of the company to support requests and the openess to enhancement suggestions What do you dislike? There isn't anything about the product that I dislike I think with time the knowledge base and user base will make information even better and easier to solve without having to go to the support center. Recommendations to others considering the product make sure that you understand the full breadth and depth of the product. It is so ...

UseResponse: excellent service with superb customer support

What do you like best? UseResponse is simply awesome. I set it up literally in ten minutes and their customer support immediately helped me in tuning up the configuration as soon as I got in touch with them. They replied to me basically 24/7, no matter whether I was based in Europe or in the U.S., they always replied in less than a hour. What do you dislike? Nothing really. Perhaps one thing that they could improve is that they might provide customers with a SSL certificate for custom ...

Easy platform to interact with customers

What do you like best? The UseResponse team is quick to work with us to customize their product to our needs. What do you dislike? I don't really have any complaints about the product. Recommendations to others considering the product Keep the product up to date, as they're always adding new features and fixing bugs. What business problems are you solving with the product? What benefits have you realized? We are using the UseResponse product to collect requests from customers, and ...

Better support app found

What do you like best? It's easy to use, feature complete and simplefy ticket management for support department What do you dislike? Nothing What business problems are you solving with the product? What benefits have you realized? Management problems of ticketing

Simply Exceptional Feedback, Knowledge Base, FAQ & Ticketing Solution

What do you like best? (1 Host the solution on your server or use the cloud option (2 Easily configurable to suit your needs (3 Exceptional support and service by the UseResponse Team using their own tool (4 Continuously improving the product with the feedback gained (5 Easy to build a community, get ideas from this community, along with problems faced & accolades. (6 Integrate your Knowledge base & FAQ with the Ticketing solution Check it out on www.truedata.in/feedback What ...

Excellent product & excellent service!

What do you like best? UseResponse has been the selected product for our self serve support forum concept. They have delivered with great quality & service, and not to mention with great agility. It is also very cost competitive compared to other vendors. What do you dislike? The payment method was a bit of a pain, but this is not just because of UR. It's also a set up in our company. Since UR is a small vendor, they do not have other payment options other than online transaction What ...