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9.1/10

Spot Score

UseResponse - Help Desk Software

UseResponse

Effortless help desk management made easy.

4.2

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Starts from $1,490/Year

UseResponse Reviews & Ratings

4.2

Very Good

Based on 22 ratings & 21 reviews

Rating Distribution

Excellent

(17)

Very Good

(3)

Good

(0)

Poor

(0)

Terible

(1)

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Showing 1-2 out of 21

04/26/19

5 out of 5

Great Product

What do you like best? This software is very easy to use and the price is very affordable. You can customize it to meet your needs. The support team is always there to help you through every step of the process and they are quick to respond. We needed some customization's that they didn't have and they quickly created integrations and the necessary changes on the back end to help us meet our product goals. What do you dislike? Honestly, I have not found anything that I do not like about ...

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11/17/17

5 out of 5

Excellent support and powerfool tool for managing customer feedback

What do you like best? It is very flexible in terms of collecting ideas from our customers and understanding what customers require to be implemented first of all. What do you dislike? Sometime it takes a long time to get features submitted to their ticket system, what is fair enough as their number of clients growing. Administration area is a bit hard to learn to start. What business problems are you solving with the product? What benefits have you realized? We use UseResponce for ...

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