Userback Reviews in January 2025: User Ratings, Pros & Cons

"Userback is the best to for client feedback"

What do you like best about Userback? It's simple to use. Easy to teach clients to send feedback. The development team is really helpful and creative. It's made my production work much easier when working with clients. What do you dislike about Userback? There's not too much I dislike. They keep making it better. What problems is Userback solving and how is that benefiting you? The main problem I'm solving with userback is the client feedback relationship. I hate getting emails with ...

"Next Level Feedback Tool"

What do you like best about Userback? I love that I no longer have to rely on text or other tools my clients have to download just to give me feedback with the website designs or SaaS tools I use. Userback handles all that effortlessly and my clients love the ease of it. What do you dislike about Userback? This is one of those tools that's hard to think of anything I don't like. I honestly can't think of one thing. lt solves such a huge problem in my support process, it's hard to thing of ...

"Now our favorite for managing user and admin feedback"

What do you like best about Userback? Ease of use, simple integration, smart team collaboration, a lot of use cases What do you dislike about Userback? Sometimes im not sure if people received my messages, but thats maybe their ability to receive e-mails.. What problems is Userback solving and how is that benefiting you? User feedback, improvement ideas, even basic task description management

"Very Happy"

What do you like best about Userback? Easy to implement and easy for clients to use What do you dislike about Userback? Can't think of anything that I seriously dislike What problems is Userback solving and how is that benefiting you? Helps to more efficiently gather feedback

"Short of words how to thank UserBack"

What do you like best about Userback? Easy to use. Top cusomer service - Userback support replies in hours and not days, consistently since 2plus years. Best tool for the purpose. What do you dislike about Userback? Nothing that I dont like to be honest. One thing I remember of why I didn't use it early. What problems is Userback solving and how is that benefiting you? Bug tracking internally and with clients. A client who signed up with me for $5000 project, now he gave me one more project ...

"A must have tool for creative client work"

What do you like best about Userback? Userback makes the feedback process on creative client work so much more smooth and quick. I could never go back to our old process of emailing back and forth! What do you dislike about Userback? If we're working on a live site, we have to use screenshots otherwise the widget would show to all users. It's not a massive negative, however, it would be great if they could only show the widget to certain users. What problems is Userback solving and how is ...

"Legedary app from a legendary team"

What do you like best about Userback? The UI is so simple for us and our clients. It is superfast and clients appreciate the multiple options they have for providing feedback. The upload feature is very useful and the integrations are great. Our team able to then push feedback to our project management tool. What do you dislike about Userback? Nothing now, the app has improved alot since launch. What problems is Userback solving and how is that benefiting you? Streamlining feedback from our ...

"Userback is awesome"

What do you like best about Userback? I love everything about userback. I use it as a way for my customers to provide feedback and it works flawlessly. What do you dislike about Userback? Nothing, the software works great and does everything i need What problems is Userback solving and how is that benefiting you? I use userback to provide my clients a tool they can use to send feedback. My client love how easy it is to use

"Great for Our E-Commerce Agency"

What do you like best about Userback? This tool is simple to use, powerful, and helps organize the messy process of client feedback. Our favorite feature is the integration with Teamwork PM. What do you dislike about Userback? Very little to dislike, it is the leader in this category. Recommendations to others considering Userback: Not only is this tool wonderful as is, but the speed and frequency of development have also been mind-blowing. What problems is Userback solving and how is that ...

"Best tool for Web Design feedback"

What do you like best about Userback? Easy to use for us but especially for clients! It makes web design feedback so easy. What do you dislike about Userback? Nothing! Hard to believe but so far, the tool provides us with what we need. What problems is Userback solving and how is that benefiting you? Get feedback from clients on all of our web design projects using emails, attachments, phone calls... all accessible in one place.