Userback Reviews in May 2025: User Ratings, Pros & Cons

"An effective, with a few tough edges."

What do you like best about Userback? Userback is incredibly easy to integrate into existing sites, and offers a wide selection of tools such as the ability for a user to capture either a screenshot or screen recording of their screen, right out of the box. What do you dislike about Userback? The integrations with things such as Notion are so far quite unreliable, making it hard for developers to easily share the status of tickets, bugs and feature requests. What problems is Userback ...

"Very easy to integrate, great set of 'out of the box' features"

What do you like best about Userback? - Session Replay, Console Logs are built in ! Jira integration is also very nice. What do you dislike about Userback? - Targeting users is a bit clunky (it requires me to give them a custom query parameter). Perhaps have a way to target users by login credentials ? SOme users have reported that the admin console freezes up and/or crashes. What problems is Userback solving and how is that benefiting you? - Makes it super easy to automate the reporting of ...

"Super easy user feedback collection"

What do you like best about Userback? Took us 10 minutes to install. Very simple and intuitive. Super easy UI for users. Cost effective. What do you dislike about Userback? Would love to be able to position the widget in more locations on the screen. What problems is Userback solving and how is that benefiting you? Collecting bug info from users.

"Great tool to get customer feedback for new site build."

What do you like best about Userback? This is a super easy way for customers to give you their feedback on a new website you have just built for them. If for some reason the site looks funky on their side but looks fine on yours at least you can now see the problem quickly. What do you dislike about Userback? I haven't had any issues with userback they seem to be updating it reasonably often. Recommendations to others considering Userback: If you need an easy way for a client to get you ...

"Saves me time - and frustration!"

What do you like best about Userback? I like how Userback streamlines the feedback workflow with my clients. What do you dislike about Userback? I wish there was an easy install plugin for Joomla like there is for WordPress. What problems is Userback solving and how is that benefiting you? It is often so difficult to understand what a client is saying or has typed about changes they want made to their web sites - and also organizing and keeping track of their feedback is an extra hassle. ...

"Elegant, simple, and great value for money"

What do you like best about Userback? I recently started a new position and needed to re-invigorate user feedback. After some research, I selected Userback, because it integrated well with everything I needed, had well priced and logically laid out plans, and allowed me to trial the app before committing. During the trial I found the support from UserBack to be responsive, helpful, and top-notch professional. The app provides everything I need and more, and I've since rolled out further ...

"Improved QA"

What do you like best about Userback? Userback has streamlined the communication between my team members. Not to mention, it has immensely helped to cut down feedback time from the clients. Designers and developers along with the PMs get more time for problem-solving. What do you dislike about Userback? Nothing, in particular, comes to mind at the moment. What problems is Userback solving and how is that benefiting you? It has immensely helped to cut down feedback time from the clients. ...

"Great Time Saver"

What do you like best about Userback? It saves us so much time reviewing websites with clients. No more of those emails with "you know top left(ish) area when it slides..." What do you dislike about Userback? Its really great and keeps getting better. Branding is one of thoes things we would love to have opur own branding. Recommendations to others considering Userback: just do it you will be really happy you did. What problems is Userback solving and how is that benefiting you? Client ...

"Very useful & easy to use"

What do you like best about Userback? Great way to share designs with clients and get feedback. Really like the features where it captures a page in desktop, tablet and mobile view. What do you dislike about Userback? Used to be a little more confusing to setup but seems to be much easier now. Good improvements. What problems is Userback solving and how is that benefiting you? Allowing clients to easily provide feedback, report bugs. Userback saves time and provides clear visual feedback.

"Process Game Changer"

What do you like best about Userback? Userback is just so simple. Even out most tech-challenged clients can send us feedback or report problems easily What do you dislike about Userback? Really, nothing. It just works. They are constantly rolling out new features that area very thoughtful and really improve the user experience. The only thing I'd love to see is the ability to mark cards complete when we complete them in the connected Asana account. What problems is Userback solving and how ...