Userback Reviews in January 2025: User Ratings, Pros & Cons

"Very useful & easy to use"

What do you like best about Userback? Great way to share designs with clients and get feedback. Really like the features where it captures a page in desktop, tablet and mobile view. What do you dislike about Userback? Used to be a little more confusing to setup but seems to be much easier now. Good improvements. What problems is Userback solving and how is that benefiting you? Allowing clients to easily provide feedback, report bugs. Userback saves time and provides clear visual feedback.

"Process Game Changer"

What do you like best about Userback? Userback is just so simple. Even out most tech-challenged clients can send us feedback or report problems easily What do you dislike about Userback? Really, nothing. It just works. They are constantly rolling out new features that area very thoughtful and really improve the user experience. The only thing I'd love to see is the ability to mark cards complete when we complete them in the connected Asana account. What problems is Userback solving and how ...

"Easy for clients, great for team"

What do you like best about Userback? Easy to collect feedback and comments from clients, communicate with them and keep change requests organized and coordinated with our team. What do you dislike about Userback? Can't think of anythink not to like, it is great. What problems is Userback solving and how is that benefiting you? Gathering comments and requests from users for website design and programming and then communicating with them about it and coordinating with team to implement fixes ...

"Userback: An Indispensable Tool In Our Arsenal"

What do you like best about Userback? I've been a Userback customer for several years and it's by far the best tool out there for acquiring visual feedback on our clients websites. And as I'm always testing new tools to compare against those I've been using, I've tried them all, and Userback is by far, the best. What do you dislike about Userback? I honestly can't think of anything I don't like about Userback, it addresses all of my needs in generating visual feedback on our client's ...

"Users, designers and developers love it!"

What do you like best about Userback? The ability to draw on the screen when giving feedback makes it easy for users to show exactly where there issue is. What do you dislike about Userback? Does not do user tracking/heat mapping as far as I can tell - this means we were not able to entirely replace Hotjar. Recommendations to others considering Userback: The best user feedback tool I have come across so far. What problems is Userback solving and how is that benefiting you? User feedback ...

"Early access to Userback feature"

What do you like best about Userback? I have been using user back for my team for quite a long time and with existing features, user back has fulfilled the need. What do you dislike about Userback? The number of screenshots or recordings is limited more options in the widget. What problems is Userback solving and how is that benefiting you? Excited to try this new feature that can come in very handy to our team who works on different applications to collect features and manage ...

"Userback is bringing Sexy Back!"

What do you like best about Userback? I love that Userback is super simple to use. My clients engage with the tool after a quick intro and it saves me hours every week! What do you dislike about Userback? I would love to have a dashboard where I can see all tickets across all projects/clients. At the moment I need to actively go in and look in each project. They have made a quick fix for this already, though! What problems is Userback solving and how is that benefiting you? I am receiving ...

"Gamechanger in agency-client communication"

What do you like best about Userback? Simple and task-process focussed tool that allows us to operate much faster ever before. What do you dislike about Userback? Admins are part of every project - Automatically. So they can be assigned a task in every project, even for the clients on website feedback widget. That makes no sense. What problems is Userback solving and how is that benefiting you? Client communication on steroids, because every information is backed by actual visual reference.

"Essential Feedback Tool for Most Business Types"

What do you like best about Userback? Easy to set up specific projects so all info stays united under that project. The easy addition of other team members who need be involved, communicate and manage process cycle makes it clear for everyone (including clients) on what needs address why someone did something in the past or will do again next week- as long they are following outlined procedures well! A great feature about this system is there feedback button - you'll only see it if your ...

"One of my best investments ever"

What do you like best about Userback? There is a lot to love about Userback. What I appreciate the most is the commitment to active and consistent development of the tool. Since I first began using Userback in 2019 the updates and additions have been stellar. I love the simplicity of the tool and the features have been generous and powerful. I love that I can embed the feedback tools anywhere I work across multiple CMS systems. The reliability has been great as well. What do you dislike ...