9.1
Spot Score
Streamline feedback collaboration and improve workflows.
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Starts from $14/Month when Billed Yearly
Userback is a powerful tool that has received high praise from users worldwide for its ease of use and array of features that streamline feedback collection and project management. Users appreciate the intuitive interface, quick integration options, and efficient feedback management capabilities. The tool's ability to capture annotations, screenshots, videos, ...Read more
Easy to use and intuitive interface for both support representatives and end users.
Seamless integration with website projects, enabling screenshot notation and user feedback.
Facilitates communication within teams and with clients, saving time and enhancing collaboration.
Customizable feedback collection with user-friendly interface, enhancing user satisfaction and product improvement.
Limited integration with some platforms like Salesforce, WordPress, and Joomla, affecting the ease of installation for some users.
Pricing concerns, especially for smaller businesses or freelancers.
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JH
Juuko H
04/17/23
"4 years experience in software development and Data Analsyt"
What do you like best about Userback? you get insights about the product at the end-user perspective What do you dislike about Userback? nothing in particular,i there should an improvement on the user interface What problems is Userback solving and how is that benefiting you? Userback is solving a problem of product testing at testing stage
AU
Anonymous User
04/16/23
"Simple feedback gathering tool"
What do you like best about Userback? Easy to integrate into your platform. Simple widgets and customizable. What do you dislike about Userback? No canvas recording currently with session recording. What problems is Userback solving and how is that benefiting you? Gathering user feedback and bug reporting
LK
Lora K
12/13/22
"Great way to asynchronously get user feedback"
What do you like best about Userback? It is really easy to set the Userback widget on your product, customize how it looks, and link it with whatever other tool you like. It is also extremely straightforwad from the end user's perspective - even non tech-savvy users take advantage of it to report issues or make suggestions for our platform. What do you dislike about Userback? Nothing to dislike - we haven't had any issues so far. What problems is Userback solving and how is that benefiting ...
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AU
Anonymous User
12/09/22
"Userback is an incredible tool for collecting feedback and easy to integrate into your applications."
What do you like best about Userback? Userback is intuitive, and integrating it into applications is quick and simple, meaning less development complications before collecting feedback. What do you dislike about Userback? Nothing, maybe some more feedback options could be included, but no feedback to provide currently. What problems is Userback solving and how is that benefiting you? Helping solve small issues with the UI and UX on the applications as well as larger ones such as functionality.
GM
Gustavo M
12/07/22
"Amazing tool and amazing team behind it"
What do you like best about Userback? We love how Userback helps our team to be on top of their game regarding client feedback and team communication. We love how easy it is to use and the range of integrations it has available. We love how quickly Userback turns around new features and how they listen to their community to improve/expand their solution. What do you dislike about Userback? That is not free hahaha. So far, we have had a great experience with the tool, and the Userback team ...
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RH
Ryan H
12/06/22
"Userback is a great tool for teams"
What do you like best about Userback? Two things: #1 So easy to install and configure on our WordPress sites. #2 It's so easy to view and work through the feedback items list and set/filter feedback item status. What do you dislike about Userback? There's really nothing that I dislike about Userback. I'm sure there's features would be helpful if added, but this tool does so much for my team and I. Maybe even more integrations in the future? Or the ability to add custom Statuses. What ...
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AU
Anonymous User
12/06/22
"Makes my team's QA efforts so much easier"
What do you like best about Userback? Built in screenshots is very helpful, and the ability to annotate What do you dislike about Userback? Screenshots can appear squished/distorted if the brwoser window is too narrow What problems is Userback solving and how is that benefiting you? Solving having to deal with messy Asana boards and conflicting tasks/errors on different platforms
AU
Anonymous User
12/06/22
"Makes my team's QA efforts so much easier"
What do you like best about Userback? Built in screenshots is very helpful, and the ability to annotate What do you dislike about Userback? Screenshots can appear squished/distorted if the brwoser window is too narrow What problems is Userback solving and how is that benefiting you? Solving having to deal with messy Asana boards and conflicting tasks/errors on different platforms
RH
Ryan H
12/06/22
"Userback is a great tool for teams"
What do you like best about Userback? Two things: #1 So easy to install and configure on our WordPress sites. #2 It's so easy to view and work through the feedback items list and set/filter feedback item status. What do you dislike about Userback? There's really nothing that I dislike about Userback. I'm sure there's features would be helpful if added, but this tool does so much for my team and I. Maybe even more integrations in the future? Or the ability to add custom Statuses. What ...
Read more
AU
Anonymous User
12/06/22
"Userback is a great tool for quickly aggregating user feedback from clients and testers alike."
What do you like best about Userback? Userback is easy to integrate into websites, and provides a unified surface for feedback from all of a project's stakeholders. The context around submitted feedback, including screenshots and device information, is an invaluable tool for developers, and the ability to organise feedback is a great project management tool. What do you dislike about Userback? Userback lacks some of the more powerful project management abilities of similar software (e.g. ...
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