Userback Reviews in January 2025: User Ratings, Pros & Cons

"EGA Futura Software is in love with Userback :)"

What do you like best about Userback? It's easy to use, and very intuitive for our support representatives and our end users. What do you dislike about Userback? There is no native integration with Salesforce.com yet (2022). What problems is Userback solving and how is that benefiting you? Our customers can explain to us easily how we should adapt our software.

"Amazing tool for development and design reviews"

What do you like best about Userback? I really like the ease of use with this tool. It can be installed on nearly any web project withing minutes and enables screenshot notation and user feedback for your project. You can customize the feedback call-to-action with hardly any effort on a project basis. Recently, they added video capture to the list of capabilities, and I am very much looking forward to deploying that new feature i upcoming projects. What do you dislike about Userback? I ...

"Ferramenta excelente para coletar feedback dos usuários"

What do you like best about Userback? Permite configurações internas, além de permitir toda uma interação com os usuários. Auxilia muito nos processos de produto, comunidade, atendimento e QA. Recomendo para gestão de satisfação de usuários. What do you dislike about Userback? A API poderia ser inclusa no plano Startup. What problems is Userback solving and how is that benefiting you? Permitindo que os usuários possam enviar suas dores e satisfações com o produto.

"An indispensable tool in our company"

What do you like best about Userback? Userback greatly facilitates our work and the flow of comments in the team and on the team-client line. What do you dislike about Userback? There is nothing like this there. At the moment, I do not see any disadvantages in this tool. Recommendations to others considering Userback: The tool is constantly evolving and the creator is open to all suggestions. I recommend it and use it every day. What problems is Userback solving and how is that benefiting ...

"Our Clients Rave About It"

What do you like best about Userback? - Simplified Feedback Collection: Ever since I started using Userback, collecting feedback from my clients regarding website edits has become a breeze. It's so much easier and efficient now. - 2 Way Trello Integration: This feature has been a game-changer for me. The seamless 2-way integration with Trello streamlines my workflow, making it so much more organized and effective. - Client-Friendly Interface: I've received several comments from my clients ...

"Its good for capturing user feedback & bugs , becomes very handy tool for that."

What do you like best about Userback? Best way to capture feedback & assign it to the team internally & option to have communication internally. What do you dislike about Userback? Sometime user identity doesn't work with the users. What problems is Userback solving and how is that benefiting you? It helps & channelize the user feedback in very user freindly way

"Its good for capturing user feedback & bugs , becomes very handy tool for that."

What do you like best about Userback? Best way to capture feedback & assign it to the team internally & option to have communication internally. What do you dislike about Userback? Sometime user identity doesn't work with the users. What problems is Userback solving and how is that benefiting you? It helps & channelize the user feedback in very user freindly way

"love it, use it every day"

What do you like best about Userback? I like the website widget where I get helpful feedback with videos, attachments and screenshots which are very helpful in identifying issues. What do you dislike about Userback? some of the email notifications are going in the spam folder, but maybe that is just my email settings. What problems is Userback solving and how is that benefiting you? I am able to identify issues with the website straight away and than fix it for a better experience. Also, ...

"love it, use it every day"

What do you like best about Userback? I like the website widget where I get helpful feedback with videos, attachments and screenshots which are very helpful in identifying issues. What do you dislike about Userback? some of the email notifications are going in the spam folder, but maybe that is just my email settings. What problems is Userback solving and how is that benefiting you? I am able to identify issues with the website straight away and than fix it for a better experience. Also, ...

"Editor feedback on bug reporting"

What do you like best about Userback? I like the possibility to add screeshots easily. What do you dislike about Userback? The comments and replies to comments are easiliy missed. The tagging function doesn't seem to work all the time or at least notifications were not sent nor received by me. What problems is Userback solving and how is that benefiting you? Solving linguistic bugs and helping the team track them more easily.