User.com Reviews in April 2025: User Ratings, Pros & Cons

Still Validating

What do you like best? That all the features we need are in one place What do you dislike? Slowlyness when opening a user. We dont like the mail template format also What problems are you solving with the product? What benefits have you realized? Digital marketing e support

Its good and smart, but not perfect...

What do you like best? Finding a CRM and Marketing that fits with our business is a very difficult task ... Budget, integrations, advantages, resources, support ... It's like a magic soup. We have a Marketplace, and we need a CRM that fits perfectly with WooCommerce. After testing 5 different SaaS, UserEngage seemed to be the best option ... It seemed ... We tested some functions and found that the software is full of bugs, very poorly coded and the support is disqualified ... ...

UserEngage has been super beneficial to our business

What do you like best? Our platform, The-Collectory.com, is a members-only site focusing on luxury goods. With the help of UserEngage, we can easily understand the behavior of each and every one of our members, and therefore, deliver an extremely well-tailored and personalized customer service experience. What do you dislike? The pricing structure. I don't like to pay per user because it incentivizes me to have less users. There are some features I don't use and would rather to pay ...

A great tool for customer interaction

What do you like best? We love the ability to connect our system seamlessly with a suite of tool that allow us to manage and extend our customer contact options. What do you dislike? Not a lot! We'd like an extended CRM feature and certainly more options over the email templates but we know these are in the works. Recommendations to others considering the product: Explore the system and you'll find plenty of options. What problems are you solving with the product? What ...

Great chat widget/engine for your website

What do you like best? Looks good, programmable with rules, understands your visitors What do you dislike? The mobile app can be improved. It is spartan (but still very useful) Recommendations to others considering the product: UserEngage is not a well known name, but definitely one to look at. The feature set is solid, user experience is great and the insights you derive from the backend are priceless. What problems are you solving with the product? What benefits have ...

Simple and cost-effective

What do you like best? Simple interface, good functionality, cost-effective and customer support is very quick and good. What do you dislike? Still some small random bugs and not enough tutorials What problems are you solving with the product? What benefits have you realized? Automating our marketing/communication.

Nice and secure European Intercom alternative

What do you like best? UserEngage has a very nice drag&drop interface for setting up automatic communication & follow up flows with our website visitors. They also take data privacy very seriously. It has a very nice user interface. What do you dislike? Sometimes it's unreliable because of downtimes and crashes. What problems are you solving with the product? What benefits have you realized? UserEngage helps us to communicate with our potential customers

Smooth and reliable. Clear marketing automation at fingertips.

What do you like best? Simplicity of use and drag and drop interface What do you dislike? Still a relatively small base of knowledge What problems are you solving with the product? What benefits have you realized? Getting the right content to the right customers