User.com Reviews in January 2025: User Ratings, Pros & Cons

Great tool for customer contact!

What do you like best? The layout of the chat functionality and the trigger messages. What do you dislike? The mailing tool is not very convenient. What problems are you solving with the product? What benefits have you realized? Chatting with website visitors.

Great software to track and interact with visitors and users.

What do you like best? Great support team, they are continuously improving their software and keep you well informed with their onboarding functions. Also I like the way you can create automated communication paths that help to engage with customers. In the new app they have added dashboards which can be organized based upon personal preferences. I have not worked with it yet but it looks awesome! What do you dislike? The CRM function is not user friendly. Additionally it ...

Still Validating

What do you like best? That all the features we need are in one place What do you dislike? Slowlyness when opening a user. We dont like the mail template format also What problems are you solving with the product? What benefits have you realized? Digital marketing e support

Nice and secure European Intercom alternative

What do you like best? UserEngage has a very nice drag&drop interface for setting up automatic communication & follow up flows with our website visitors. They also take data privacy very seriously. It has a very nice user interface. What do you dislike? Sometimes it's unreliable because of downtimes and crashes. What problems are you solving with the product? What benefits have you realized? UserEngage helps us to communicate with our potential customers

Tons of features and affordable but not simple to use

What do you like best? UserEngage provides a lot of features (chat, visitor tracking, forms, email campaigns, marketing automation, etc.) for the price. It is definitely a bang for your bucks. The visitor tracking tool is great! What do you dislike? The form builder and email template builder is not simple to use. In fact, to make it work best you must have some coding skills. Recommendations to others considering the product: if you have some coding skills the tools is ...

Its good and smart, but not perfect...

What do you like best? Finding a CRM and Marketing that fits with our business is a very difficult task ... Budget, integrations, advantages, resources, support ... It's like a magic soup. We have a Marketplace, and we need a CRM that fits perfectly with WooCommerce. After testing 5 different SaaS, UserEngage seemed to be the best option ... It seemed ... We tested some functions and found that the software is full of bugs, very poorly coded and the support is disqualified ... ...

Great product with a potential to get better

What do you like best? - Easy to use - A single tool with multiple uses - Chat + email automation - Easy to use automation builder - Easy on pocket - Support What do you dislike? - Email deliverability has been a trouble. - Fewer functionalities on chat - CTAs, visibility conditions, reply conditions etc., Recommendations to others considering the product: A very underrated product What problems are you solving with the product? What benefits ...

Used to be Great value and awesome feature list

What do you like best? Nothing works any more. For example now we cannot use the emailing function - a basic feature and why we pay for it... Used to be a good alternative... What do you dislike? Chat sometimes has delays and emailing does not use our email id. Support is not ideal during holidays... Recommendations to others considering the product: Try it out and read carefully through the documentation for implementing. What problems are you solving with the ...

This is a trustworthy platform

Date of experience: November 08, 2023

""Ruling Exhibiting with User.com""

What do you like best about User.com? This item stands separated for a couple of huge reasons. In the first place, their client administration is fabulous, from the effort gathering to the consideration staff. Second, it's straightforward for putting forth exhibiting attempts and computerizations, making the communication quick and understood. Third, it unites all of the essential features in a solitary group, discarding similitude concerns. Finally, it prevails at giving significant client ...