User.com Reviews in January 2025: User Ratings, Pros & Cons

Great software

What do you like best? UserEngage is intuitive and easy to learn. They also have a great WordPress integration. What do you dislike? Can't think of anything negative to say. Recommendations to others considering the product: Be sure and check out their WordPress integration! What problems are you solving with the product? What benefits have you realized? UserEngage is great if you're looking for a customer and visitor communication platform. I was able to get up and ...

UserEngage has been super beneficial to our business

What do you like best? Our platform, The-Collectory.com, is a members-only site focusing on luxury goods. With the help of UserEngage, we can easily understand the behavior of each and every one of our members, and therefore, deliver an extremely well-tailored and personalized customer service experience. What do you dislike? The pricing structure. I don't like to pay per user because it incentivizes me to have less users. There are some features I don't use and would rather to pay ...

A great tool for customer interaction

What do you like best? We love the ability to connect our system seamlessly with a suite of tool that allow us to manage and extend our customer contact options. What do you dislike? Not a lot! We'd like an extended CRM feature and certainly more options over the email templates but we know these are in the works. Recommendations to others considering the product: Explore the system and you'll find plenty of options. What problems are you solving with the product? What ...

Great chat widget/engine for your website

What do you like best? Looks good, programmable with rules, understands your visitors What do you dislike? The mobile app can be improved. It is spartan (but still very useful) Recommendations to others considering the product: UserEngage is not a well known name, but definitely one to look at. The feature set is solid, user experience is great and the insights you derive from the backend are priceless. What problems are you solving with the product? What benefits have ...

A full-stack marketing automation tool

What do you like best? - this app helps in automatization and personalization of your marketing communication; - I really like that I can have all in one place: I can send emails and text messages, I can have live chat, show pop-ups and push notifications on my website and create dynamic page content; - they also have a great CRM system which helps me save precious time thanks to the possibility of the repetitive tasks; - you can have full control over your teammates' ...

Great product with a potential to get better

What do you like best? - Easy to use - A single tool with multiple uses - Chat + email automation - Easy to use automation builder - Easy on pocket - Support What do you dislike? - Fewer functionalities on chat - CTAs, visibility conditions, reply conditions etc., Recommendations to others considering the product: A very underrated product What problems are you solving with the product? What benefits have you realized? - Solving product ...

Simple and cost-effective

What do you like best? Simple interface, good functionality, cost-effective and customer support is very quick and good. What do you dislike? Still some small random bugs and not enough tutorials What problems are you solving with the product? What benefits have you realized? Automating our marketing/communication.

Smooth and reliable. Clear marketing automation at fingertips.

What do you like best? Simplicity of use and drag and drop interface What do you dislike? Still a relatively small base of knowledge What problems are you solving with the product? What benefits have you realized? Getting the right content to the right customers

Great tool for engaging with users.

What do you like best? I like the looks of this app and the ease that you can start using it. What do you dislike? There are many, many options and this is of course a good thing, but at the same time you need a lot of time to fully understand all the possibilities. Recommendations to others considering the product: If you need a great tool for engaging with users you should definitely give UserEngage a try. It might look a little bit complicated at first, but it is worth ...

Intuitive and powerful marketing automation

What do you like best? Great combination of chat, email and marketing automation. Easy to set up (eg. with WordPress) Great tool to gather events from website. What do you dislike? Analytics module is not well developed yet. What problems are you solving with the product? What benefits have you realized? One-stop-shop communication point with client