User.com Reviews in April 2025: User Ratings, Pros & Cons

one-stop shop to manage and execute your projects

What do you like best? It is very intuitive. It's fresh design invites you to work on the platform. I like how it lets you map user journeys and message them strategically What do you dislike? I wish the email builder was available on their lower plans What problems are you solving with the product? What benefits have you realized? Pushing customers into the best user flow to improve transactions

All in one tool for the whole team

What do you like best? Very easy to use and set up is simple. I can easily provide live support to my website visitors in real-time. It also provides many integrations. What do you dislike? Nothing as such. I am pretty much satisfied with this tool. Recommendations to others considering the product: The ability to find one tool for the whole company as for the sales, marketing, and support team, without the need to use many tools for each. What problems are you solving ...

Helps me give my leads the required attention they deserve

What do you like best? As the Sales Lead, there is nothing more important to me then developing relationships and rapport with my customers and new prospects.User.com helps me achieve that by allowing me to personalize messages to potential leads visiting our website, so I never sound automated. Furthermore the chat bot and live chat features definitely help keep my leads engaged and active, so they don't loose interest along the way. I also love the fact that I can access it directly ...

Great product with a potential to get better

What do you like best? - Easy to use - A single tool with multiple uses - Chat + email automation - Easy to use automation builder - Easy on pocket - Support What do you dislike? - Email deliverability has been a trouble. - Fewer functionalities on chat - CTAs, visibility conditions, reply conditions etc., Recommendations to others considering the product: A very underrated product What problems are you solving with the product? What benefits ...

Great solution to build better customer relationships and improve different teams' work

What do you like best? - website visitors' tracking options which help to personalize the message in the right channels and at the right time, i.e we can easier communicate with the trial users and notify them before the trial ends or automatically send email campaigns to those whose trials version have already finished (to be in touch with them or ask them for a feedback which helps us to improve our tool to our potential customes' needs). - options to easier convert our website's ...

User is the all-in-one solution your marketing team needs!

What do you like best? I like that User enables the team to be more organized when it comes either to current leads, deals (sales), live chat (support), and overall marketing activities that we undertake. Communication and conversion have the potential to be optimized with User. This is a major game-changer for every marketer and his/ her team! What do you dislike? I am happy so far with their offer, the team's support, and the features they provide. Recommendations to others ...

All in one comprehensive solution for our marketing team

What do you like best? user.com has all the tools to manage our marketing efforts in one place that helps the team to stay on track - provide great insights - Online support chatting and bots - Prepare and publish our marketing campaigns in addition to automated emails with reporting - The onboarding is very easy to set up What do you dislike? Ability to easily move our CRM from other solutions as hubspot, however the team are very supportive and do facilitate the ...

A full-stack marketing automation tool

What do you like best? - this app helps in automatization and personalization of your marketing communication; - I really like that I can have all in one place: I can send emails and text messages, I can have live chat, show pop-ups and push notifications on my website and create dynamic page content; - they also have a great CRM system which helps me save precious time thanks to the possibility of the repetitive tasks; - you can have full control over your teammates' ...

Great Value, responsive customer service

What do you like best? Fill most of the needs of our customer messaging part, responsive customer service and great value for a startup What do you dislike? sometimes it a little bit slow on loading, but not really a big problem Recommendations to others considering the product: If you looking for another option marketing automation tool other than mailchimp What problems are you solving with the product? What benefits have you realized? - being so easy to create ...

Great product with a potential to get better

What do you like best? - Easy to use - A single tool with multiple uses - Chat + email automation - Easy to use automation builder - Easy on pocket - Support What do you dislike? - Fewer functionalities on chat - CTAs, visibility conditions, reply conditions etc., Recommendations to others considering the product: A very underrated product What problems are you solving with the product? What benefits have you realized? - Solving product ...