User.com Reviews in December 2024: User Ratings, Pros & Cons

one-stop shop to manage and execute your projects

What do you like best? It is very intuitive. It's fresh design invites you to work on the platform. I like how it lets you map user journeys and message them strategically What do you dislike? I wish the email builder was available on their lower plans What problems are you solving with the product? What benefits have you realized? Pushing customers into the best user flow to improve transactions

All in one tool for the whole team

What do you like best? Very easy to use and set up is simple. I can easily provide live support to my website visitors in real-time. It also provides many integrations. What do you dislike? Nothing as such. I am pretty much satisfied with this tool. Recommendations to others considering the product: The ability to find one tool for the whole company as for the sales, marketing, and support team, without the need to use many tools for each. What problems are you solving ...

Helps me give my leads the required attention they deserve

What do you like best? As the Sales Lead, there is nothing more important to me then developing relationships and rapport with my customers and new prospects.User.com helps me achieve that by allowing me to personalize messages to potential leads visiting our website, so I never sound automated. Furthermore the chat bot and live chat features definitely help keep my leads engaged and active, so they don't loose interest along the way. I also love the fact that I can access it directly ...

Great solution to build better customer relationships and improve different teams' work

What do you like best? - website visitors' tracking options which help to personalize the message in the right channels and at the right time, i.e we can easier communicate with the trial users and notify them before the trial ends or automatically send email campaigns to those whose trials version have already finished (to be in touch with them or ask them for a feedback which helps us to improve our tool to our potential customes' needs). - options to easier convert our website's ...

User is the all-in-one solution your marketing team needs!

What do you like best? I like that User enables the team to be more organized when it comes either to current leads, deals (sales), live chat (support), and overall marketing activities that we undertake. Communication and conversion have the potential to be optimized with User. This is a major game-changer for every marketer and his/ her team! What do you dislike? I am happy so far with their offer, the team's support, and the features they provide. Recommendations to others ...

All in one comprehensive solution for our marketing team

What do you like best? user.com has all the tools to manage our marketing efforts in one place that helps the team to stay on track - provide great insights - Online support chatting and bots - Prepare and publish our marketing campaigns in addition to automated emails with reporting - The onboarding is very easy to set up What do you dislike? Ability to easily move our CRM from other solutions as hubspot, however the team are very supportive and do facilitate the ...

Great Value, responsive customer service

What do you like best? Fill most of the needs of our customer messaging part, responsive customer service and great value for a startup What do you dislike? sometimes it a little bit slow on loading, but not really a big problem Recommendations to others considering the product: If you looking for another option marketing automation tool other than mailchimp What problems are you solving with the product? What benefits have you realized? - being so easy to create ...

Great all in one marketing automation solution

What do you like best? managing data, email automation and CRM feature What do you dislike? nothing for now, everything works just fine What problems are you solving with the product? What benefits have you realized? At Hunch we started with Intercom at the early startup stage but decided to switch to User.com as we were growing – we were looking for an all-in-one solution for marketing campaigns, automation, and advanced user tracking. We value User.com, especially as a ...

Powerful tool for a reasonable price

What do you like best? After switching from intercom I was afraid if User.com will be a great match. A few weeks later I'm sure, that it's great tool with almost unlimited options. What's best in User.com? - great drag & drop in automation - easy to use and customizable live chat option - experienced customer success team always willing to help and troubleshoot your problems What do you dislike? Support Center - could be full of screencast or GIF explaining how to ...

user engage survey

What do you like best? i like being able look up accounts using different search methods What do you dislike? i do not like the fact that it freezes up too much Recommendations to others considering the product: do not forget to close out boxes or it will freeze the system What problems are you solving with the product? What benefits have you realized? the system freezes up if you do not close out boxes