UsabilityHub Reviews in January 2025: User Ratings, Pros & Cons

"Very poor responses and participants are not following instructions"

What do you like best about Lyssna? After I launched my test, I received quick responses. What do you dislike about Lyssna? The quality of the responses was very poor. I did two tests. I had to cancel the first one as the responses coming in were useless. On questions as "Can you review this website and share your thoughts", I got multiple times the answer "Yes". In the second test, I was more specific for feedback about elements on the site. However, half of the respondents just filled in ...

"Amazing. Simply amazing!"

What do you like best about Lyssna? Lyssna (formerly UsabilityHub) is the BEST place for quick, reliable user tests! Rather than spending a fortune in time and money to conduct user research (that we'd never get the boss to agree to), we can run fast user tests and get damn-near instant results to help with our important design decisions. It's truly revolutionary, and has already won over even the most sceptical designers! We use it all the time :) What do you dislike about ...

"I love how easy to use and straightforward their new interview feature is."

What do you like best about Lyssna? The interviews feature. Surveys. I like how streamlined it is compared to other tools I've used, in comparison it's not overcomplicated but it has mostly all of the functions that you need and it works reliably. Customer service is also incredible...super nice, fast + attentive. What do you dislike about Lyssna? I wish there was voice over unmoderated tests, like on usertesting.com where it's just an unmoerated interview. A better logic function on sureys ...

"A world of UX research possibilities"

What do you like best about Lyssna? As a UX researcher of 10 years, I use Lyssna for a majority of my testing... which is all the time. It has all of the necessary tests and it's easy to to set up in no time. The ability to easily define your audience just makes a great difference in my role. They also have a great library of articles with tips and tricks. I have bookmarked several. What do you dislike about Lyssna? I wish there was an easier way to compare longitudinal studies that include ...

"An easy way to UX research"

What do you like best about Lyssna? • Learning curve super fast • The blog articles are rich of practical examples • The possibility to have a free mode • Build-in template, easy to understand • Integration with figma What do you dislike about Lyssna? After the rebranding i cannot login with google Maybe the basic plane is a bit too expensive for a small agency Feature request: Make the user take an action on an actual webpage submitted by a link What problems is Lyssna solving and how is ...

"Great tool for getting quick and scrappy feedback -- perfect for startups!"

What do you like best about Lyssna? The tool is great for self-service research. The tests are really simple to set up and I love being able to quickly pool proxy customers. Customer support has been really helpful when needed as well. What do you dislike about Lyssna? I wish that I could test live sites (ie send customers to a competitor site or to my current site which they can compare to a prototype. I also wish I was able to add in screener questions. The demographics aren't enough to ...

"Rapid product feedback in minutes"

What do you like best about Lyssna? Lyssna (formerly Usability Hub) has enabled us to get answers to sticky design questions right when we need them. Particularly useful when we are mid-sprint and need a fast feedback. What do you dislike about Lyssna? Not much to say here - possibly great tool, in the wrong hands which can lead to bad data, but that's the same of any tool What problems is Lyssna solving and how is that benefiting you? Preference tests, clarity of labels and copy, ...

"Super-fast and cost-effective user feedback platform"

What do you like best about Lyssna? Lyssna has been my go-to for rapid user feedback for about a decade (from when it was called UsabilityHub). It offers flexibility and cost-efficiency by letting me pay for what I need, avoiding unnecessary subscriptions. It has a participant panel that delivers quick responses which helps me integrate user research seamlessly into my work and resolves any biases from my team, customers or myself! What do you dislike about Lyssna? Short unmoderated testing ...

"Quick, high-quality responses"

What do you like best about Lyssna? UsabilityHub is incredible in providing quick directional feedback related to product, marketing, and branding. I have been a user of this service since my first startup venture in 2015, and it continues to be an invaluable resource for almost every project. I rely on it whenever I have questions or need guidance, and its speed and reliability have consistently impressed me throughout the years. It's really easy to start up a new test and the types of ...

"Great tool for my work"

What do you like best about Lyssna? It's easy to create a test. I like having the different sections for different sorts of tasks, it makes it really easy to setup. The figma integration is also really useful. What do you dislike about Lyssna? Sometimes the question modals are tucked away, and participants don't read them, so I wish there was an option to make them more visible or customize it more What problems is Lyssna solving and how is that benefiting you? Great for usability testing ...