9.4
Spot Score
MIGRATED TO UKG Pro
Streamline HR processes for business success.
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UltiPro offers custom pricing plan
UKG Pro is a comprehensive Human Capital Management (HCM) solution that has garnered significant praise from users for its versatility, robust features, and transformative impact on HR operations. Its strengths lie in its user-friendly interface, real-time reporting capabilities, and customizable options, enabling organizations to streamline core HR functions ...Read more
Responsive and knowledgeable customer service that provides timely support.
Highly customizable and configurable to fit diverse organizational needs, including unique business structures.
Integration of multiple HR functions, such as payroll, timekeeping, and employee management, into a unified platform that simplifies operations.
Robust real-time reporting capabilities with IBM Cognos, enabling better decision-making and analytical insights.
User interface, while intuitive for end-users, can feel outdated or clunky for administrators and needs modernization.
Reporting module (Cognos BI) and certain features require substantial training, which can be challenging for less technical users.
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DJ
Deborah J
02/25/20
Law Firm Review for UltiPro
What do you like best? Functional and easy to learn. Modules are easy to implement What do you dislike? The fact that everything costs extra at the per person per month billing. What problems are you solving with the product? What benefits have you realized? Payroll, HRIS, time and attendance
AI
Administrator in Broadcast Media
02/25/20
Ultipro PAyroll Gateway
What do you like best? Ultipro payroll has simplified the payroll process for my organization What do you dislike? I do not like when a case is opened there is no follow up in a reasonable timeframe (example 10 days). Usually cases that involve tax services. What problems are you solving with the product? What benefits have you realized? Using Ultimate all services are included. Tax filing, W-2 printing etc. At one point we were using multiple payroll vendors.
AI
Administrator in Building Materials
02/25/20
A great enhancement to our HR processes
What do you like best? Our ability to automate processes in our company and eliminate paperwork has been the best part of our conversion to UltiPro. The customer support has also been great. Anytime I have a question about using UltiPro, I have reached out to the Customer Success team and have received an answer or resolution to my problem. Knowing that support is just a few keystrokes or phone call away has made a world of difference in learning the system. What do you dislike? ...
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CW
Carrie W
02/25/20
Easy Implementation. The application is user friendly from both an admin and employee view point.
What do you like best? The resources: training, customer connect, customer success (case management); quick response time for submitted cases. Easy access via web portal and mobile application. User friendly configuration from a system administration role for both core payroll and UTM. The ability to create off cycle payrolls ourselves, added deduction/earnings codes, etc. without relying on the vendor to do so on our behalf What do you dislike? The accrual/PTO functionality both ...
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AI
Administrator in Mental Health Care
02/25/20
Went away and immediately came back
What do you like best? The self serve aspect of the system. Enabling our employees to see their own personnel record never existed in the organization. We allow changing of education, licenses, Direct Deposit and all contact information. Intranet, home page. We left ultipro for a two month period and really missed the opportunity to display helpful information to all staff. The ease of finding personal information compared to other systems is outstanding. Workflows that notify ...
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MS
Marlee S
02/25/20
Ultimate Software - Great Payroll/HR Product
What do you like best? Ultipro is user-friendly, the system provides up to date information that helps you keep compliant in many areas and it has a very modern look and feel making it comfortable for many users. The system has allowed us to go mostly paperless and puts information at our fingertips that we used to have to go searching for in storage. The reporting tool is fantastic and makes it easy to report on almost any field in the system. What do you dislike? There are a few ...
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ES
Emma S
02/25/20
Intuitive System
What do you like best? Employee access to their information and enabling BI reporting. What do you dislike? Hard to configure at times. Our go-live team did not respond in a timely manner and did not communicate to us the set up timelines for us, which massively delayed our Benefits carriers and timekeeping Recommendations to others considering the product: Make sure your customer care team communicates proactively with you in go-live. What problems are you solving with ...
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RW
Robyn W
02/25/20
Life Changing
What do you like best? Ability to eliminate risk and save time. What do you dislike? Not as flexible as we need it at times. What problems are you solving with the product? What benefits have you realized? We have been able to save hours in payroll processing. Our employees are more engaged and empowered with the tools. We have eliminated so much risk in reporting capability, more locked down security features and so much more.
AI
Administrator in Information Technology and Services
02/25/20
Robust payroll system
What do you like best? Employee Self-Service Web Portal looks very nice What do you dislike? Backoffice is still the best way to process most of the imports and configurations, I wish that there's a separate training to guide us step by step moving away from backoffice What problems are you solving with the product? What benefits have you realized? Integrations for HR data resolved with web import tool
AI
Administrator in Civil Engineering
02/25/20
Core HR
What do you like best? I like that it is SQL based, and that I have direct access to our tables. We pay extra to have this ability. The Web interface is also clean and easy to use. What do you dislike? The Back Office. It looks like something from 1990 and is not user friendly at all. Everything should be in the Web. Recommendations to others considering the product: Be aware that you need to use two separate systems - Web and Back Office What problems are you solving ...
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