UKG Pro Reviews in April 2025: User Ratings, Pros & Cons

"8 years of UKG/Kronos experience"

What do you like best about UKG Pro? I like the reporting capabilities and how the system is intuitive for our end users. What do you dislike about UKG Pro? The least helpful to us is the Recruiting module and the lack of functionality compared to other competitors What problems is UKG Pro solving and how is that benefiting you? It is allowing us to automate the employee life cycle from hire to term. As well as engagement tools such as Performance Management

"Everything you need all in one"

What do you like best about UKG Pro? UKG continues to update to be the best and give the customer what they need to make sure their employees have the best experience possible. What do you dislike about UKG Pro? Sometimes you have to ask multiple people to get the answer that works best for you. What problems is UKG Pro solving and how is that benefiting you? Great way to manage your employees - benefits, HCM, Performance, Payroll, etc.

"Accounting Manager"

What do you like best about UKG Pro? the flexibility is impressive. I like that about UKG. When we run into a comlpicated problem we can usually figure out a way to solve it. Please get BI for dimensions. Please continue to integrate Dimensions into PRO - they still feel quite different. What do you dislike about UKG Pro? it is complicated to administrate. The learning curve is steep. Dimensions still feels like a different program than PRO - please get BI for Dimensions. Thank you! What ...

"Great product, below average back end support"

What do you like best about UKG Pro? Works well for our team members and is fairly user-friendly from an admin standpoint. It gave our team members the autonomy they needed to see their accounts, managers to view their teams, etc. What do you dislike about UKG Pro? We really don't love the back-end service. We understand they recently went through a merger but often when we ask a question we are told the service rep doesn't know and that they will need to escalate the question. It slows ...

"Pleasure working with the system"

What do you like best about UKG Pro? All the systems in one area and how they communicate with each other. What do you dislike about UKG Pro? some of the pieces have several clicks to get to the area you need. What problems is UKG Pro solving and how is that benefiting you? easy communication, tools at the employees finger tips. better employee experience.

"UKG is a Lamborghini, make sure you know how to drive it."

What do you like best about UKG Pro? The functionality is incredible. You can customize so much and the team is so great at onboarding. What do you dislike about UKG Pro? There is too much going on with the onboarding part when it comes to learning. There are multiple websites and logins for different parts of the onboarding experience. You have to keep track of so many things just to get through the process. It is a lot. What problems is UKG Pro solving and how is that benefiting you? They ...

"the customer service is non existent"

What do you like best about UKG Pro? UKG products are good but the customer service is bad. The products do so much but the training on expressions and custom configuration is non existent. What do you dislike about UKG Pro? customer service is terrible and when we create service request they go unanswered and unworked. we only get attention when we escalate and its payroll critical and even then we get responses too late What problems is UKG Pro solving and how is that benefiting ...

"Experience with UKG"

What do you like best about UKG Pro? Ability for our HR team to have one platform for a number of required areas. What do you dislike about UKG Pro? Seems to be a lot of clicks to navigate to team vacation approvals, which is the most frequently used feature within UKG. Would be ideal to have deep links in the request emails. What problems is UKG Pro solving and how is that benefiting you? Vacation tracking, performance appraisals and goal setting all in one platform. Recruiting is ...

"Fantastic Usability for Variety of Employees"

What do you like best about UKG Pro? UKG Pro is a cloud-based solution that is accessible anywhere, anytime, on the website or mobile app. What do you dislike about UKG Pro? The customer service is lacking - we've been passed around to several Account Managers, Customer Success Managers, and Executive Relationship Managers. Also, there's a large lag time in support cases. What problems is UKG Pro solving and how is that benefiting you? UKG Pro has a mobile app, which has solved ...

"UKG Pro is a great HRIS platform, and requires user commitment to utilize the system's potential."

What do you like best about UKG Pro? It's intuitive for HR users to navigate, customize, and build business rules within the system. We appreciate being able to set up enhanced features on our own without relying on our UKG contacts to help with our changes. I joined my company nine months ago, and UKG Pro works well for our business requirements. Past implementations have gone smoothly, including the compensation module and benefits module. What do you dislike about UKG Pro? The most ...