UKG Pro Reviews in February 2025: User Ratings, Pros & Cons

"Great solution!"

What do you like best about UKG Pro? Reporting capabilities are outstanding, the interface is user friendly for end users and administrators. We love most of the modules available. UKG continually invests in improving the product and listening to what their customers want or need. What do you dislike about UKG Pro? Compensation management could be improved, it is extremely clunky for our organization. It works well for managers but is a nightmare for administrators to set up. Additionally, ...

"Could be more fluent"

What do you like best about UKG Pro? Customer support is generally quickly responsive and friendly What do you dislike about UKG Pro? The different parts of the system do not seem to flow into each other What problems is UKG Pro solving and how is that benefiting you? Finally start to use the scheduling portion and that appears simple enough to use

"Could be more fluent"

What do you like best about UKG Pro? Customer support is generally quickly responsive and friendly What do you dislike about UKG Pro? The different parts of the system do not seem to flow into each other What problems is UKG Pro solving and how is that benefiting you? Finally start to use the scheduling portion and that appears simple enough to use

"Robust Product"

What do you like best about UKG Pro? The implementation process was easy and they offered lots of support overall. The time piece is easy to use and track your team's time and request offs. Core is very easy to use and very straightforward. The support and features has greatly increased over the last few years. What do you dislike about UKG Pro? The reporting feature is tricky to learn how to use, but they offer support and trainings. What problems is UKG Pro solving and how is that ...

"Dependable and easy to use! Has everything I need"

What do you like best about UKG Pro? Easy to navigate. Informative. Has all of the content that I need. Good support when I have questions. What do you dislike about UKG Pro? Logging in is challenging for some employees. The two factor autentication codes do not always send making it so employees cannot log in at times. The very long password requirements also give some of my employees challenges when logging in. What problems is UKG Pro solving and how is that benefiting you? n/a

"Responsive to fast paced business"

What do you like best about UKG Pro? When I call in a work ticked I get almost a immediate response, so I know how long the issue can take and I can then decide if I need to notify our Facilites and Associates or not. Very responsive! What do you dislike about UKG Pro? We would have purchased the time clocks, by not integrating the time clocks we have issues with our ERP transferring data, which is our problem and not a dislike of UKG Pro. If you don't go with UKG Time Clocks your going to ...

"Great Experience with a few Drawbacks"

What do you like best about UKG Pro? It is an all-encompassing system that serves many industries in their various needs. What do you dislike about UKG Pro? The support is not the best. It takes a while to get a response or a resolution to an issue. What problems is UKG Pro solving and how is that benefiting you? It is solving our document streamlining process. It benefits us because we can use the system to replace our paper procedures. It is easy to administer documents online and UKG ...

"Positive Experience"

What do you like best about UKG Pro? Simplicity of design and user features are positive What do you dislike about UKG Pro? Timetracking seems too multifunctional and challenging What problems is UKG Pro solving and how is that benefiting you? I think it makes the hiring process easy. From resumes to applicant selection.

"UKG is helpful but I feel like UKG Pro and UKG Dimensions could have better integration features"

What do you like best about UKG Pro? Ability to process changes and history of employees. What do you dislike about UKG Pro? Any changes made in UKG Pro regarding job, manager does not flow through to KG dimensions. What problems is UKG Pro solving and how is that benefiting you? Integrated HR and Payroll features

"Administrator"

What do you like best about UKG Pro? Recruiting and Onboarding are very efficient and easy to use What do you dislike about UKG Pro? Customer service model. I would prefer to have a dedicated resourse for the account. What problems is UKG Pro solving and how is that benefiting you? Efficiency with recruiting and onboarding. Better employee experience.