UJET Reviews in April 2025: User Ratings, Pros & Cons

"Efficient and Effective Call Center Management with UJET"

What do you like best about UJET? A wonderful business tool for handling customers' inquiries through Chats and Calls, with a lot of amazing features to help improve customer experience in a smooth and effective way, when it comes to ease of use and also it can be considered a powerful CRM like any omnichannel CRM except it can handle chat and call type of interactions only, the most important and accurate with at least a percent 100% is the reporting part there are like endless options of ...

"Best online comms platform"

What do you like best about UJET? of all call platform that I have used before, ujet is the best when it comes to quality calls and being user friendly. No delicate options and stuffs , just pure awesomeness. What do you dislike about UJET? not that i can see as of the moment. but will definitely report once I have one. What problems is UJET solving and how is that benefiting you? Clear and pristine quality of calls. Its like you are on a landline ,no delay and no lags

"Ujet is Great"

What do you like best about UJET? It is easy to navigate to the appropriate aux when working, taking a meal, breaks, and/or preparing for meetings; there are other auxes to use for work as well. The option to add a call and/or transfer is a straightforward process that allows you to select from various in-house teams. I can hear my customers very clearly with my headset or laptop. Ujet will offer you with daily stats set up by your company, such as customer metrics and hold times, and ...

"The UJet Experience"

What do you like best about UJET? The most valuable part about UJET is that it is easy to use. I like that each aux Has a different color that helps us identify the proper channel. What do you dislike about UJET? The downside of UJET Is the calls just automatically answer. I understand we have to have a quiet work environment however, with us working from home that's not always possible. I believe having an accept button would be helpful. What problems is UJET solving and how is that ...

"Great website for work"

What do you like best about UJET? Great for phones and chats. Can assist more than one customer at once when doing chats What do you dislike about UJET? Chats come in if you're available instead of accepting them like phone calls What problems is UJET solving and how is that benefiting you? Splits calls and chats between the people who are available instead of answering them back to back

"It has been an amazing experience working on UJET"

What do you like best about UJET? The best thing about UJET is it's easy use and no issues during use. If there is ever an issue it is usually resolved quickly. What do you dislike about UJET? I don't have anything I dislike about UJET. If I had to choose something, I guess it would be how sometimes the microphone doesn't connect so it makes it hard to speak with customers because I have to reset my whole device. What problems is UJET solving and how is that benefiting you? I have less ...

"Best System"

What do you like best about UJET? Everything is easy to use and understand. What do you dislike about UJET? Random technical errors, but they get fixed very quickly. What problems is UJET solving and how is that benefiting you? Helps us connect with more customers, and connect easier with our current customers

"Ujet New Review"

What do you like best about UJET? I love that Ujet Call and Chat are easy to use and do not need complex processes to understand. It works well even if our system is new. I am recommending Ujet to my friends. What do you dislike about UJET? Ujet chat delays have been addressed. Thank you for fixing it. One thing I noticed with Ujet Chat and our new system is when a 2nd chat comes in, the customer's account and details will not show. I am not sure if this is because of our new system's ...

"IT WAS VERY SIMPLE TO CHANGE FROM WHAT THE COMPANY WAS USING TO THIS UPGRADE,"

What do you like best about UJET? IT IS USER-FRIENDLY, I Love that we can transfer a call and chat with a third party. We can have a seamless conversation with other departments and take care of the customer in one call What do you dislike about UJET? The sound or alert when a call is incoming What problems is UJET solving and how is that benefiting you? I like the stats that are displayed, it helps me stay on track with my coworkers, and track my improvements.

"Ujet Review"

What do you like best about UJET? User friendly, fast transfers, very detailed reporting What do you dislike about UJET? The past few months I have not have any issues with Ujet. What problems is UJET solving and how is that benefiting you? They are getting our call recordings loaded faster