UJET Reviews in April 2025: User Ratings, Pros & Cons

"Loving UJet!"

What do you like best about UJET? I love how user-friendly and intuitive UJet is on the user, admin, and manager levels. It's effortless to update the IVR and tweak settings without the need for their help or the help of someone with IT knowledge. The look is very clean, and the location of features on the agent level is where they should be. This made the transition seamless. What do you dislike about UJET? I wish there were an option to be able to search settings. You can only click ...

"Good experience with ujet software and easy to handle"

What do you like best about UJET? Everything is easy and user friendly. I would definitely suggest this software to any company. Easy to understand and easy to handle and happy to use it. We can easily review the tickets. What do you dislike about UJET? Nothing is to dislike but sometimes the ujet gets logged of due to time expired which becomes problematic to the agent to go to octa and restrart it again while on chats. What problems is UJET solving and how is that benefiting ...

"Easy software to use with minimal errors"

What do you like best about UJET? It is very easy to use, The interface is usable that shows the call status which helped me during working hours. Also, it fits with our internet speed very well. What do you dislike about UJET? I can say that it needs to adjust technically at the time of connecting the headsets as sometimes it didn't catch if the headset is connected or not. What problems is UJET solving and how is that benefiting you? The sounds of the calls are nice, and it doesn't ...

"Makes your workspace feel easy, in order, and complete"

What do you like best about UJET? I love how easy the transfer service is. I love how we can communicate with our customers through chatting or even calls. Lets us assist them in a quick manner. What do you dislike about UJET? The least thing I hate about UJet is that it signs me out and need to take time to log back in. It also has problems at times which can cause commotion in a work environment trying to solve the problem! What problems is UJET solving and how is that benefiting you? It ...

"Flawless!"

What do you like best about UJET? It's really helpful, easy to deal with, and fast to load. I like the coloring change for each status it's really eye-catching and it gets your attention. I use it to set my status as a Fitness Coaching Associate. What do you dislike about UJET? Nothing so far. But, sometimes it lags a bit, and we had to contact their support at some point. Their support was extremely helpful and fast to respond to our query. What problems is UJET solving and how is that ...

"Brilliant and Fast!"

What do you like best about UJET? I like that it's easy to use as I can easily set my status depending on what I am working on a single day. It can manage calls, chats, and e-mails along with Kustomer's integration. It's the best working experience ever! What do you dislike about UJET? It can be laggy sometimes and requires a headset to run. Other than that, I don't find anything else that I don't like. The team behind UJET works on solving the issues fast though. What problems is UJET ...

"Very fast!"

What do you like best about UJET? I like that is user-friendly, fast to load, and easy to use. It has features that are essential for a call center environment, such as chat, e-mail, and call support. What do you dislike about UJET? I didn't find anything that I dislike about UJET. It works great and is potentially one of the best performers in the call center industry. Amazing performance without lag! What problems is UJET solving and how is that benefiting you? UJET is mandatory to use ...

"UJET is very easy to use and gets the job done very quickly!"

What do you like best about UJET? It has a very small footprint on the system resources. Fast to launch and fast to perform actions. What do you dislike about UJET? I don't have anything that I don't like! What problems is UJET solving and how is that benefiting you? It's a one-stop solution for handling inbound and outbound calls. Great whisper integration too!

"UJET is easy to use"

What do you like best about UJET? The feature that I liked about Ujet is that aside from using is as a call tool. You can use it to send text message as well. I have used lots of different tools like ujet. I man sayo that UJet is more user friendly What do you dislike about UJET? Sometimes customers who are calling can't year me well and getting disconnected. Im not really sure if its with ujet or the internet. Buti al in all ujet is great What problems is UJET solving and how is that ...

"Very helpful"

What do you like best about UJET? View Format and how easy it is to access and very helpful pertaining to the line of business that we have. Very efficient and accommodating also easy to access. What do you dislike about UJET? Ujet is very easy to use and very user-friendly, the color scheme is not eye-soring. A super cool tool for business not time consuming since it have a short cut for every possible statement What problems is UJET solving and how is that benefiting you? Mainly assisting ...