UJET Reviews in April 2025: User Ratings, Pros & Cons

"Trying to get information from previous interactions"

What do you like best about UJET? I am team lead, so i have to check the status of other agents, to verify if there is any human hardware issue or connectivity issues. Ujet allows me identify this errors and work in them. Also it allows to hear the interaction and in case is necessary let the other agent what was the call about. What do you dislike about UJET? If you do not have microsoft installed on the computer it does not allow you to open the call documents. It should give you an ...

"Awesome"

What do you like best about UJET? The differen auxes that we can use and the colors it has. What do you dislike about UJET? Sometimes it gets stuck when I received a call. What problems is UJET solving and how is that benefiting you? The easy way to use it, sometimes the colors on Ujet changed but now is more easier to identify wich one we need to use

"Immaculate experience."

What do you like best about UJET? I like the design and how simple it is, very easy to learn and visually appealing. What do you dislike about UJET? There is nothing major that I dislike about UJET, everything is great. What problems is UJET solving and how is that benefiting you? I am using UJET to choose my status, either I receive customer or not.

"Amazing Work Tool"

What do you like best about UJET? I like it because it has a good response speed. I love that we have the option to add a party while still having the main caller on the line. It's a really useful tool. What do you dislike about UJET? I think it would be useful if the wrap-up option was automatically set. Sometimes we go into the call and forget to pick the next status and after the call ends and go directly to the next call in line. What problems is UJET solving and how is that benefiting ...

"Very nice"

What do you like best about UJET? It's really easy to use ujet when it come thru chat or call, very friendly user! What do you dislike about UJET? The only thing that bothers me when using ujet is when you log in it takes a couple second for you to change your auxes What problems is UJET solving and how is that benefiting you? Actually there's no problem in ujet. Very friendly user when you're using it. I don't have problems using ujet so far.

"Ujet the Cleanest and Fastest cloud contact center platform"

What do you like best about UJET? I love the UI so much, so clean and simple yet fully-featured and the way it's integrated with Kustomer is so seamless feels like the same platform also the states are super helpful. What do you dislike about UJET? Not much but I wish there was a dark mode for the UI or maybe more customization options and there is an issue that rarely happens that sometimes it goes unavailable for some reason. What problems is UJET solving and how is that benefiting ...

"Ujet has served me well. It's a great tool for work purposes"

What do you like best about UJET? It's very user-friendly and downtime is minimal. I enjoy working on it daily What do you dislike about UJET? There are no dislikes I can comment about What problems is UJET solving and how is that benefiting you? Ujet is helping me to be as productive as possible

"UJet Makes The Right Calls"

What do you like best about UJET? My favorite thing about ujet is the hands on approach that have with their users and clients. What do you dislike about UJET? I feel like UJet could be better with consistency in their messaging and costumization we with the experience we have. What problems is UJET solving and how is that benefiting you? UJet helps solve AHT issues and honestly the overall customer satisfaction

"Excellent"

What do you like best about UJET? It is easy to use and has all the features I need to handle the calls appropriately What do you dislike about UJET? I haven't had any bad experience so far since the last 9 months I've been using it What problems is UJET solving and how is that benefiting you? I can attend to all the calls we receive from our customers.

"A seamless experience."

What do you like best about UJET? I have been using UJET for about a year now, and I haven't experienced any issues in regard to lagging or any other technical issues. It has the most seamless experience! What do you dislike about UJET? I haven't experienced any downsides so far! Everything about UJET is perfect and I use it every day at work to complete my tasks and enhance my performance on the calls. What problems is UJET solving and how is that benefiting you? I can put the status I'm ...