UJET Reviews in April 2025: User Ratings, Pros & Cons

Convienent and easy to use

What do you like best? Most things on the ticket auto fill without me having to look for any information. What do you dislike? I don't like that every call auto creates a ticket, sometimes it's the same customer and they already have a ticket. What problems are you solving with the product? What benefits have you realized? I am using Ujet to get the customer info as well as look at their history.

Great portal!

What do you like best? I like how the chat feature of just to be able to help our customers promptly. I also like that you are able to see when they are responding. What do you dislike? I don’t like that the phone feature is on a separate tab. I wish is was Inter grated to be able to call from the chat itself. What problems are you solving with the product? What benefits have you realized? Fast response to customers to provide prompt customers service to resolve delivery issues ...

Its a really friendly service easy to use it never been on an outage while Ive been using itExcelent

What do you like best? Its really friendly and has different aux it never stop working. Some upsides about this program are all the aux you can insert and that is really colorful and tech friendly and not hard to use at all. What do you dislike? What I do dislike of it is that sometimes it tends to glitch and the outbound calls are hard to reach. A downside is that you may not change the wrap up time but this could be due to the the administrator of the program in our company ...

Very easy to navigate, easy to pull daily, weekly, and monthly metric reports!

What do you like best? I love how easy it is to find what you are looking for and the how easy it was to link it to Zendesk. Being able to pull our department numbers for the week makes it very easy to identify the areas we need to focus on for improvement. What do you dislike? The only downside of UJET I have ran across is the occasional bugs, but they are always fixed very quickly after emailing UJET support. Recommendations to others considering the product: You won't regret ...

Fast and Efficient!

What do you like best? I love the ability of being able to minimize the chat window while I research and organize my current tickets. It is truly a quick and painless task, and the tabs seem to open fairly quickly. What do you dislike? Sometimes the sound notifications for the chats will continuously go off, even after opening and responding to a chat. Recommendations to others considering the product: Keep up the great work. What problems are you solving with the product? ...

Very good experience, no disconnections ever

What do you like best? I like that the call sounds very clear.. What do you dislike? I don't really know, maybe the interface What problems are you solving with the product? What benefits have you realized? Making calls is easier now all over the world. Making communication much easier between all users. Also, it makes it cheaper, I believe, since one is not using a mobile phone to perform the call.

Easy to use UJET

What do you like best? It's easy to sign in. Not hard to use at all. I can hear the customers clearly. The chats do not freeze at all. I can also use the short cuts that feels in a full sentence that I don't have to type out. What do you dislike? There's only one thing that I don't like about it and that is that the main page will log you out within a certain about of minutes. Recommendations to others considering the product: Easy to use, Never have to wait in between helping ...

Awesome

What do you like best? Convenient as heck, We use it for chats and sometimes we lose business bc its down for a while but other than that i enjoy it What do you dislike? iphone users cant always insert pictures Recommendations to others considering the product: its user friendly no matter the size of your business What problems are you solving with the product? What benefits have you realized? Customer service issues

Excellent platform to get communicated. Easily establish a phone call with customers.

What do you like best? The design and appearance of Ujet, is friendly user. It is not hard to learn how to use it. What do you dislike? I have not found anything related to Ujet that I do not like. If would have something I would leave it here. Recommendations to others considering the product: I would kindly recommend this to anyone since I do feel satisfied with the program and I know people will be as well. What problems are you solving with the product? What benefits have ...

Great experience so far!

What do you like best? I like the fact that is really stable, we use it for chats, emails and calls and the iterface is very user friendly, easy to remember . What do you dislike? So far, I've been happy, I`ve had a couple of issues regarding conection, but nothing really important. Recommendations to others considering the product: Great platform overall. Very user friendly What problems are you solving with the product? What benefits have you realized? I like the variety ...