UJET Reviews in April 2025: User Ratings, Pros & Cons

Great product that's easy to use highly recommend!

What do you like best? I like how it allows the administrators to change whether or not agents are automatically placed back in queue or how long of the wait should be before changing the status and the different colors associated with each status. I also like that it gives you options sometimes on what type of area code to use, very helpful for those that do not like to answer for non local numbers. I also really like the big keypad for those times when I can't copy and paste. I really ...

U jet has been a great tool for communicating with my clients.

What do you like best? The tool is very user friendly and helpful What do you dislike? There is nothing I do not like about the tools Recommendations to others considering the product: Yes I would reccommend Ujet to other persons/companies What problems are you solving with the product? What benefits have you realized? I use u jet for solving a variety of customer issues.

Best platform for BPO's industries, really helpful and easy to use.

What do you like best? The transfer options and caller ID recognition What do you dislike? the scores should have a separate amount of how many customers rated the call and not just the rate amount. Recommendations to others considering the product: Just try it. What problems are you solving with the product? What benefits have you realized? outgoing calls and able to locate a co-worker for internal transfer.

Best Software

What do you like best? The fact that you can chat and make calls at the same place What do you dislike? Not much privacy. Multiple people can view the same thing at the same time What problems are you solving with the product? What benefits have you realized? Customer and shopper queries for instacart

UJET is a very smart and helpful tool. Very easy to use!

What do you like best? I like how easy it is to use and the smart features that are included with it. I also like how you are able to add multiple people to the call and the option to put the people you call on hold. It is very convenient that we are able to transfer the call within our company just to speak with another agent or manager and we still have the option to keep the call or transfer it over to our coworker. I also like the Smart features where you can tell when the shopper or ...

Adaptable and useful tool for your every day work

What do you like best? What I like most about UJET is that it is a very friendly platform for customer service. It helps me a lot when there are scenarios when I have to move from a live chat to a call for any reason. Also it is compatible with other platforms that we can use as a complement for doing our job the best way we can. In general, I like working with UJET a lot as on my own experience it is a very useful tool for customer service and support. What do you dislike? I do not ...

UJET is a great tool to use!

What do you like best? I like the ability to see previous tickets and your good and bad tickets. What do you dislike? Wrap up time to available is short. Usually not enough time to put info in, and you receive another call. What problems are you solving with the product? What benefits have you realized? Knowledge base is now attached to ujet, which I really like.

Ujet is nice however, there are some latency issues at timees

What do you like best? It is very direct to the point. Especially when it comes to tagging What do you dislike? There are times that latency occur but this happens minimal. Recommendations to others considering the product: This is a very good tool to use What problems are you solving with the product? What benefits have you realized? Troubleshooting steps for the latency.

Easy Tool

What do you like best? It is very user friendly software for workforce analyst and easy to make change skills, add agents, remove agents, check teams What do you dislike? I like UJET. I don't have any concerns What problems are you solving with the product? What benefits have you realized? Easy to check teams and agents. Agents are in which team

Ujet works good

What do you like best? the minute accuracy and the tagging of the right aux. What do you dislike? sometimes ujet is having some latency and errors but it was fixed right away. Recommendations to others considering the product: using ujet is very user friendly and easy to use What problems are you solving with the product? What benefits have you realized? most of the time it was showing that im available but its already unresponsive. but i realized that it was not just the ...