UJET Reviews in April 2025: User Ratings, Pros & Cons

Ujet and What Ujet does.

What do you like best? The automated message that comes up immediately when a customer comes on line that lets the customer know that someone will assist them shortly. The way how you can choose how much chats you want to work on as well as the logs that are there for you to pick from. So easy to use also. I like the overall usage of Ujet and it keeps getting better and better and hopefully it won't stop from there and I know that the company overall will continue to grow and expand into ...

UJET A collaborative system saves time.

What do you like best? It is a broad platform, easy to use, configure and install. Grants the ability to multitask while running calls or chats at the same time. The functions available for calls are really good. Obtaining customer information through this platform is much faster than usual. The customer service team is wonderful and very fast, they are very open to receive recommendations and apply them in their management. The tools and functions it provides are easy to use. What do ...

Awesome

UJET the best solution for calling.

What do you like best? The most helpful thing about UJET is that is really flexible and helps you configure all the aux you will need. What do you dislike? One of the issue I dislike is that you only have access with google account you cant create a account with another email. Recommendations to others considering the product: I would suggest you to update the log in credential providing the possibility to access with another account outside than google. What problems are you ...

Amazing product easy to use.Practical

What do you like best? The Graphic user interface is really friendly. Not complicated at all. No upsides so far except that it gets stuck, and we can't refresh. Low consumption of internet means we do not have to have a heavy internet access. What do you dislike? UJET gets stuck, and we can’t receive the call or see who is calling, there is no way to refresh just the pop up without refreshing the whole page. Pulling out reports are a hassle it would be best if we could also just ...

Easy to use

What do you like best? That there are many options you can use, and its easy to use What do you dislike? So far have not experience issues with it Recommendations to others considering the product: Very user friendly, easy to use and the best thing is that you can view your stats and ratings What problems are you solving with the product? What benefits have you realized? Phone calls to customer to take care of their concerns

I prefer Ujet to stand alone options.

What do you like best? I feel that stand alone options can create more work and trouble, where as Ujet is bedded into ZenDesk, allowing everything to take place in one place quickly. I also like that the Customer information is automatically recognized through Ujet and pulled into my ZenDesk ticket with very little effort. These simple steps allow more dedication to the customers concern, while we are busy pulling any account details as they are expressing their concerns. What do you ...

Satisfied Ujet User.

What do you like best? To have the abilty to check all KPIs, LOBs, Queues, agnets status in Real Time. What do you dislike? I can not easy Filter agents by LOB/Skill and Site Recommendations to others considering the product: Check on my notes about Ujet expericnce and consider Ujet a great Business Parter Tool What problems are you solving with the product? What benefits have you realized? To have acces to all needed data in Real Time. I can monitor an take control of ...

Ujet

What do you like best? I live that we can change the numbers depending on the zones we calling, so we don't have issues with customers/merchant ignore the calls. What do you dislike? The fact that it does not have a call log history and sometimes you need to go back to the call log to get a number if its not linked to Kustomer. Recommendations to others considering the product: Try it as is user friendly and simplistic. What problems are you solving with the product? What ...

Recently started using UJet and I must admit, it's pretty awesome and very easy to use!

What do you like best? It's pretty easy to use. Easy to switch between available to unavailable to break, ect. I do love that you can see your stats for the day, too! It's definitely helpful for me to see how many calls I'm taking as it helps me always strive to take more and more calls. The countdown timers are also another great and useful feature! What do you dislike? I wish you could see more in depth stats. Like weekly stats and averages. I like being able to see how many calls ...