UJET Reviews in April 2025: User Ratings, Pros & Cons

"I love using UJET"

What do you like best about UJET? I love using this platform at work. It's easy to call back a customer in a quickly manner. It's cloud based. It offers solutions for voice, chat, image, video, and text. What do you dislike about UJET? Honestly for me there is nothing that I do not like about the UJET PLATFORM. What problems is UJET solving and how is that benefiting you? I am able to solve issues like if a customer is disconnected I can easily use the keypad to give them a call back to ...

"Tool with multiple features"

What do you like best about UJET? Using UJET we can make calls and take chats on one go. With one login to UJET, we can make calls and chats. As an experienced person, I have never single tool which helps both ways. Also, it’s user friendly tool which is very easy to make calls and take chats. The status will also automatically change when we are on call because we don’t get another chat. The mind blowing feature on chat platform is we do have chat shortcuts which we can add shortcuts as ...

"UJET is a great tool, always working properly."

What do you like best about UJET? I have worked in many places where taking calls and making them is part of the daily work, this is my first time using UJET, from my personal computer since we are working from home, and it is great and works great, plus it does not looks like a regular online phone, the design is classy. What do you dislike about UJET? It occupies a small part of the screen, and the colors are good looking, I would add an option to change the incoming and outgoing call ...

"Ujet review"

What do you like best about UJET? its easy and very understandable for people, when i use it i feel really great, its very simple to use even for me that i am not too good working with computers , but hope that may grow with that What do you dislike about UJET? i think that there must be an option mute before taking a call becose sometimes you are speaking and a call comes in , but with the rest all is ok Recommendations to others considering UJET: i highly recommend the platform its verry ...

"The convenience of UJET"

What do you like best about UJET? Ujet is very user friendly and easy to navigate. There are many great features. This makes communication with the clients very easy, I like the convenience of Ujet to track log in timing and break timing What do you dislike about UJET? I do not like the allotted time feature, almost makes you feel like you have to rush at times, Recommendations to others considering UJET: I recommend it especially for call centers with live chat, also Ujet has shortcuts ...

"Extreme Satisfaction in utilizing Customer's data and information."

What do you like best about UJET? The fundamental call status is easy and simple. Unlike what we have before (when using an AVAYA), Ujet is easier to use. Not only that, but it also shows the call statuses more simple in such a manner that we can easily switch from one status to another. To simply put, the Ujet software makes our life easier. When convenient and simple becomes one, that's what Ujet is all about. As per Ujet's Website: Providing seamless and identical customer support ...

"Ujet was Very easy To use and configure, Very please with the output of the app."

What do you like best about UJET? It has to be the call history, No more digging throught thousands of files and directories.. Ujet makes this so easy. It gives you all of the resources required for anyone to complete their tasks. From agent to Supervisor to Management anyone can easily review and adjust to their preference, great tool. What do you dislike about UJET? Queue Visability for the remote agents would be nice. Having to work remotely and keeping the team together is not easy. But ...

"Easy to use and understand"

What do you like best about UJET? It integrates well with zendesk, it makes it easy to contact clients. Switching between different What do you dislike about UJET? I wish there was an option to work from an existing ticket in Zendesk and have the call register on that ticket instead of creating a new one most of the time. What problems is UJET solving and how is that benefiting you? It makes it easy to call clients. Connections are key and this helps me do just that, I can connect with ...

"The best tool to use with work and the easiest to use and the best of the best only!"

What do you like best about UJET? The thing that I like the most is how easy it is to use and understand and how it helps me do my job in a more efficient way. Logging in is so simple and with only a few clicks I'm ready to start my workday. All the tools that it implements are very useful and very interesting and sometimes I feel like I keep learning everyday new functions every. By far the best tool I have ever used to complete. I love the Ujet shortcuts in the chat mode, the shortcuts ...

"UJET has been a great tool for us!"

What do you like best about UJET? I love how accessible they are to help with new functions or changes in how we are using the program. What do you dislike about UJET? The reporting. It is not the best but UJET helps with creating person graphs of data in Looker. What problems is UJET solving and how is that benefiting you? Being able to create a better user experience to our audience! Get them the support they need quickly.