8.8
Spot Score
Streamline your call center experience with uContact.
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Starts from $50/User/Month
uContact has garnered praise for its user-friendly platform and stable performance. Users appreciate the ease of use, quick support, and comprehensive features that cater to call center operations effectively. The platform offers real-time dashboards, quality call monitoring, and bulk call handling capabilities, enhancing operational efficiency. Additionally, the ...Read more
Intuitive and user-friendly platform, suitable for both users and supervisors.
Real-time monitoring capabilities for call center operations.
Effective in increasing conversion numbers and connecting with leads.
Versatile omnichannel communication features.
Some users may find the platform complex initially without proper training or support.
Limited customizations and marketplace options for advanced functionalities.
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AU
Anonymous User
11/20/20
"Ucontact Encuestas"
What do you like best about uContact? Lo que me gusta es que se puede encontrar rápidamente el número a llamar del cliente, ya que se pone en verde automáticamente una vez que es contactado. También que se pueda ver la ultima fecha de los pagos realizados.
AU
Anonymous User
11/20/20
"Fue un descubrimiento"
What do you like best about uContact? una de las ventajas es la informacion que obtengo de los asesores, puedo realizar un mayor seguimiento de sus tareas (cantidad de llamados, horarios, etc.), programar los reportes automaticamente.
AU
Anonymous User
11/19/20
"Jefe Call Center"
What do you like best about uContact? La omnicanalidad, el gamification, la facilidad en el uso de las Campañas What do you dislike about uContact?
AU
Anonymous User
11/19/20
"Más agilidad, mas canales máximos.-"
What do you like best about uContact? EL ENVIO DE SMS, EL MANEJO DE LA CAMPAÑA, EL CONTROL DE LOS AGENTES What do you dislike about uContact?
R
Rafaela
09/12/19
Affordable, plus it has dozens of features that we find useful.
PROS: We've been scouting the market for a solution that would not only help us smoothen our workflow, but also integrated properly with our existing programs. Enter uContact. It has a slew of tools under its belt and lets us respond to our customers in a variety of platforms--via chat, through calls on their mobile and even their landline phones, email, etc. It is very reasonably priced as well. I've been in this industry for over a decade, and I can honestly say that this has been one of ...
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JC
Juan Carlos M
06/14/18
"Amazingly complete product, great Price, and the best service. "
What do you like best about uContact? After doing a very lengthy research and several RFPs we ended up with Integra and its U Contac Solution, it’s extremely complete I wanted a CRM (which is adaptable to our needs) several channels (Chat, E-mail, telephone and eventually social media) also the ability to adapt it and flexible solutions, it meets all. In addition it has the best price in the market product-features.
AU
Anonymous User
05/15/18
" Efficiency"
What do you like best about uContact? Super efficient for supervising and managing your call center. They offer dashboards with real time data, recordings of every channel interaction, listen to calls, dialer monitoring with live feed, agents performance measurements, live coaching for sales day, and many others that makes an easy task when needing to be on top of your call center performance.
JM
Jimena M
04/26/18
"Great tool for collections agencies"
What do you like best about uContact? Thanks to uContact we were able to increase dramatically our collection rate. It is super easy to use and offers all the possible dialers so you can choose the one that suits your campaigns best.
PP
Pablo P
04/19/18
"uContact is a real all-in-one contact center software"
What do you like best about uContact? Prepared to manage a massive amounts of call volume, with good quality and quick response. Different strategies helps you keep the abandon rate low and the calls flow running properly
