uContact Reviews in January 2025: User Ratings, Pros & Cons

"It is an excellent call center system, the support is fast and efficient"

What do you like best about uContact? I like that the system is intuitive, they are always being modernized, the screens are friendly, and the support excellent.

"I would recommend the uContac platform"

What do you like best about uContact? versatility in its different forms of communication What do you dislike about uContact?

"Excelente."

What do you like best about uContact? Cuenta con variedad de herramientas y utilidades, además de una interfaz cómoda. What do you dislike about uContact?

Affordable, plus it has dozens of features that we find useful.

PROS: We've been scouting the market for a solution that would not only help us smoothen our workflow, but also integrated properly with our existing programs. Enter uContact. It has a slew of tools under its belt and lets us respond to our customers in a variety of platforms--via chat, through calls on their mobile and even their landline phones, email, etc. It is very reasonably priced as well. I've been in this industry for over a decade, and I can honestly say that this has been one of ...

"Amazingly complete product, great Price, and the best service. "

What do you like best about uContact? After doing a very lengthy research and several RFPs we ended up with Integra and its U Contac Solution, it’s extremely complete I wanted a CRM (which is adaptable to our needs) several channels (Chat, E-mail, telephone and eventually social media) also the ability to adapt it and flexible solutions, it meets all. In addition it has the best price in the market product-features.

" Efficiency"

What do you like best about uContact? Super efficient for supervising and managing your call center. They offer dashboards with real time data, recordings of every channel interaction, listen to calls, dialer monitoring with live feed, agents performance measurements, live coaching for sales day, and many others that makes an easy task when needing to be on top of your call center performance.

"Great tool for collections agencies"

What do you like best about uContact? Thanks to uContact we were able to increase dramatically our collection rate. It is super easy to use and offers all the possible dialers so you can choose the one that suits your campaigns best.

"uContact is a real all-in-one contact center software"

What do you like best about uContact? Prepared to manage a massive amounts of call volume, with good quality and quick response. Different strategies helps you keep the abandon rate low and the calls flow running properly

"muy buen servicio y la plataforma es muy estable"

What do you like best about uContact? el uso de de la plataforma es muy amigable What do you dislike about uContact?

"A great omnichannel contact center platform."

What do you like best about uContact? It is a platform that solves the omnichannel communication, very intuitive, not only for the agents but also for the supervisors when managing the service.