UberConference Reviews in January 2025: User Ratings, Pros & Cons

MIGRATED TO Dialpad Ai Meetings

Not fit for purpose

There were different technical issues that made having calls difficult, if not impossible sometimes (delayed audio, one side not hearing things, calls disconnecting etc). We raised these issues but there was no urgency to have them fixed and after many weeks of terrible call quality we had to find another provider. They refused to cancel our contract even though we have no intention of continuing to use their service. Furthermore, it took them over 6 months to port our number across (which ...

Jansin was great

Jansin was great. Very helpful in answering my questions in order to navigate the dialpad admin settings. Overall, if I had to call dialpad again I hope that I either get him or someone as helpful.

RR went above and beyond to help me…

RR went above and beyond to help me with my issue.

Wildly disappointing company

Wildly disappointing company. We paid over USD $10,000 to get started, were given multiple PM's because their call quality was so poor. Ivy then joined their team, she was supposed to look into the call quality issues and nothing changed. We had to go back to our current vendor with our tail between our legs and the only reason we left them was because of the lower pricing. Great lesson that price and total cost can be two completely different numbers! Now we have to bring in lawyers which ...

great job for support

Karen U was great job for support! Thank you

CS Reps are efficient

Date of experience: October 26, 2024

I’d like to commend JC for his…

I’d like to commend JC for his excellent customer service. He was incredibly patient, helpful, and went above and beyond to resolve my issue. I was considering leaving Dialpad, but thanks to JC’s assistance, I’ve decided to stay. Great work, JC!

I enjoyed a prompt and helpful response…

I enjoyed a prompt and helpful response from the agent in a way that made me to join my meeting on time. Thank you so much. By the way, I was moderating from Africa and knowing the time difference, I am happy that I could get a live agent to help.

Everything was explained clearly and…

Everything was explained clearly and was very patient with me! Jansin deserves a raise.

so much work to do on Customer services

Louise was great, im not giving Louise 2 stars , im giving 2 stars to the rest of the people that i have chatted with