UberConference Reviews in January 2025: User Ratings, Pros & Cons

MIGRATED TO Dialpad Ai Meetings

People Should have to use your service for better VoIP Service

I have a very good experience

Good customer service

Good customer service that solves problems efficiently and without the deluge of pointless nonsense you often get from CS

Avoid at All Costs – Unresponsive and Overcharging

Since October 2023, we’ve been overcharged more than AU$10,000 for services never used, under the watch of account manager Fretz. Despite multiple emails and even a Zoom meeting to explain the issue, there’s been zero resolution. The incorrect charges keep appearing month after month, adding financial stress with no response from customer service. My last email in September was ignored, leaving us without answers or accountability. This experience has been beyond frustrating, and based on ...

Mrs Lourdes Simons

Mr. Garcia was very patient and helped me walkthrough and fix my issues. Great job!!

A+ Product Support by Customer Service

Great product. After a few bumps in the setup process, I had to reach out to customer support. By sharing a screen, they addressed all my questions. The agent "Jansin Locsin" was very polite and correct to the point.

love the team and the product so much!

Date of experience: November 11, 2024

DO NOT USE !!!!!

Absolutely horrible experience with Dialpad, Initially it was fine, however as soon as I had any technical issue it gets passed from team member to team member all telling me to do the same thing that did not fix the issue. They then proceeded to tell me the issue was because I didn't correctly check a box on their online portal. But guess what it was checked and I had already tried that. To then get passed onto another and another. All whilst nobody actually listened to the actual issue.

Thank you Rob!

Initially, I did have an issue on setting up the app but it was more of a geographical issue than an issue with Dialpad. On activation I had issues with assigning numbers and sought the assistance of the support team bot and almost instantly I was assigned to an agent - Rob, whose questions were precise and backed it up with an efficient delivery of service!

The agent Mike

The agent Mike, helped me a lot and persisted to solve account issue. Very grateful!

One of the Dialpad's Erratic Service: A Disastrous Experienceworst VoIP services we've…

One of the worst VoIP services we've ever used. They suspended our account without any reason four times. Each time, they provided us with the reason that the nature of our business didn't follow their guidelines, and therefore they suspended our account. Then, when we complained, they would reactivate it, apologizing that it was a mistake on their end and that they couldn't disclose the exact reason for the suspension. Why suspend in the first place if they later need to reactivate ...