Twilio Flex Reviews in March 2025: User Ratings, Pros & Cons

If I could give this company zero stars I would.

If I could give this company zero stars I would, this company is a scam, once you upgrade or add a payment method, they suspend your account for "suspicious activity", what suspicious activity???? I paid from my bank card you dumb morons, this is utterly dog balls, do not purchase, they will literally email you 100 emails to give them answers about their stupid questions on why you want to or intend to use their product. Also, if you don't answer their emails they threaten to suspend you, ...

Extremely poor customer support

Extremely poor customer support. I was dealing with isabella and Swati. Clearly no regard for existing customers.

Charged many odd irregular charges

Account got suspended right after paying the initial set up, and charged again several odd charges when I asked them to unsuspend it. When email support, their response was "let me transfer you to customer support so you can understand the charges." I think they are running a giant scam operation that serves some customers well, and on the other hand scam many other customers. Just contacted Amex to handle the refunds.

Worst company ever

After upgrading account they suspending my account and over 2 weeks they asks me by one question a day for unsuspending.Also, SMS works very bad comparable to other spas, and support just answers like "we didn't know, at our side its all ok".

This company sucks balls.

This company sucks balls. My Twitch account is locked because this jerk of a company.

Awesome service

Awesome service! Totally works if you are not in the US and just want to go around the internet enjoying cool platforms like Discord!

I am a developer and over many years I…

I am a developer and over many years I have worked with many companies of this type. And in my life I have never had such a bad experience with a company. The service did not work, I opened incidents to help me solve the problem and I did not receive a response or it took me 3 days to respond or they closed the incident without answering. I am requesting my money back for 3 months and I have not been able to get the money paid out.

I upgraded the account and paid 20 USD and immediately you suspended my account

Dear The ticket number: #6600767I upgraded the account and paid 20 USD and immediately you suspended my account I did not do any violation , why you suspended my account. Which violation I did to suspend my account ??I replied with many emails to reactivate my account. And here answer for your current questions 1 I am interested especially for programming messaging and programming voice and fax services. That is my main interest to have Twilio account. 2 I am professional person. I have PhD ...

Worse client onboarding process ever

Worse client onboarding process ever

Awkward Company

Awkward CompanyI was asked by my IT provider to create an account with Twilio so they can integrate it into my epos system for marketing purposes. I created the account ok however, this was easiest part. Then I had none stop email from their compliance team asking different things each time so after about 20 ema8ls and wanting different thing each time I had enough of the whole system and ask them to close my account before even opening it properly. They make it impossible for businesses to ...