Trustpilot

Very convenient

What do you like best? I love the fact that your customers can rate the service they have received from you and make the prospective customers know how good the company is. I especially love the 1-star customers, as they really show you where you need improvement. What do you dislike? I hate the fact that it allows customers who are I - rate to post more than 1 review. So they will bomb the reviews and it does not really have an honest effect on the situation or company. ...

Excellent platform for service and product reviews

What do you like best? Very transparent, easy to use and useful platform to gather reviews and improve both services and products and customer service. Useful for SEO too. Great backend. What do you dislike? It would be great to migrate and replicate the product reviews generated on TrustPilot to other sites and marketplaces (like Walmart.com, Amazon, etc... What problems are you solving with the product? What benefits have you realized? Our SEO is improving. Also, the confidence ...

Great easy to use service

What do you like best? It's very easy to setup, to integrate invitations with the way we do our business. I managed to integrate it via zapier with eventbrite our event ticketing system as well as a google sheet we use internally. it works smoothly now. integrating the widgets into our site and using different tags for different pages was very useful as well. What do you dislike? seems like deliverability of invitations might be an issue - or at the minimum it would be nice to get ...

So Far So Good

What do you like best? I like how easy it was to implement on our Facebook Page since our Recommendations aren't available. I like the star rating next to our name on the Google search and I like how easy putting the TrustBoxes on the website is! What do you dislike? I don't have dislikes at this time. I only wish I could create automatic response for 4 and 5 star reviews. Recommendations to others considering the product: Make sure you're ready to get the website updated with the ...

Improve your SERPs

What do you like best? The ability to include SEO Rich Snippets on our pages. It really improves some of our subpages on our domain in the SERPs. What do you dislike? I think the emails sent out for reviews are a bit generic. Recommendations to others considering the product: A Google trusted review platform. What problems are you solving with the product? What benefits have you realized? With Trustpilot being a 3rd party platform, it instills trust in our clients

Super Responsive and Helpful Team

What do you like best? My questions are answered quickly and thoroughly. My account rep, Kyra, consistently checks in and is always willing to help me find better ways to streamline our review request process. What do you dislike? Manual process to send request emails. There may be a solution to resolve this in the near future, though. Recommendations to others considering the product: Do it! It will benefit your marketing and company overall What problems are you solving with the ...

Trustpilot helps us get great customers!

What do you like best? On Trustpilot, we are able to build our reputation as a reputable business online. Otherwise, it is difficult to ensure potential customers that we are their best option. What do you dislike? With any review system, there is the issue of having poor reviews that are misunderstandings and can harm your presence. However, we always respond to them and generally don't experience this as much as positive reviews. What problems are you solving with the product? ...

Easy to use and great resources!

What do you like best? Everything is easy to use and there's great support if needed. Reviews can be collected with order information. There are analytics, tools, integrations and labs that can be valuable for getting the most out of this service. What do you dislike? There's nothing specific that I dislike. If there's an issue, their support team takes care of it. What problems are you solving with the product? What benefits have you realized? Maintaining a good reputation and ...

TrustPilot Review

What do you like best? What I like best is the feedback from our customers. As a company it gives us an opportunity to retain and to an extent keep our customers happy. It allows our company to also take a negative situation that the customer may experience and turn it into a positive. What do you dislike? Honestly I don't dislike anything about the Trustpilot system. The program is easy to use and gives you an overall idea of customer experience. Recommendations to others ...

Nothing bad to say about Trustpilot!

What do you like best? Easy to use platform, good customer service. What do you dislike? I have not had any bad experiences with Trustpilot yet. What problems are you solving with the product? What benefits have you realized? Trustpilot has helped us improve our company's reputation and our customer service.