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8.9

Spot Score

Truly - Call Center Software

Truly Reviews in April 2025: User Ratings, Pros & Cons

Engage customers in real-time with Truly.

4.6

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Starts from $55/User/Month when Billed Yearly

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Truly Reviews & Ratings

4.6

Excellent

Based on 104 ratings & 150 reviews

Rating Distribution

Excellent

(114)

Very Good

(26)

Good

(6)

Poor

(4)

Terible

(0)

Expert's Review

Truly stands out as a reliable and intuitive tool for call management and integration with CRM systems like Salesforce. Users appreciate its ease of use, seamless integration, and the convenience of both desktop and mobile apps. The ability to switch phone numbers based on call purposes and the feature to listen to and participate in colleague's calls are ...Read more

Truly pros and cons

  • Reliable metadata flow to CRM, enhancing efficiency.

  • Desktop and mobile app availability for on-the-go usage.

  • Easy dialing feature and user-friendly interface for seamless calls.

  • Strong integration with Salesforce for efficient workflow and tracking.

  • Intimidating richness of features for new users without adequate support.

  • Limited customization options and marketplace for advanced functionalities.

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Showing 81-90 out of 150

EP

Ellie P

03/08/18

5 out of 5

"Truly has made my day to day calls so much easier and more enjoyable! "

What do you like best about Truly? The ease of use -- the fact that you can click on the # in Salesforce and that it automatically records the call saves so much time!

SB

Sam B

03/07/18

5 out of 5

"I have nothing but positive feedback for Truly!!"

What do you like best about Truly? Really like how Truly integrates with Salesforce and how easy it is to make calls off of Truly. Love how seamlessly Truly records calls and I can listen to my calls moments after to recap.

UI

User in Marketing and Advertising

03/07/18

5 out of 5

"I love how easy it is to connect with my clients"

What do you like best? I love the fact of the click to dial and how quickly I can leave my notes and move onto the next call

LG

Luis G

03/07/18

5 out of 5

"Calling made Easy!! "

What do you like best about Truly? As a Sr SDR for LATAM Truly has been my life super easy, calling different countries with no issues and great option to use the desktop app but connect directly to your phone!

AC

Aaron C

03/07/18

5 out of 5

"Support Is Top Tier // Intuitive"

What do you like best? The company is full of individuals who are relationship driven. From the CEO to their support team, I never questioned if they cared about my needs. Always available and willing to learn more to help out our team. Kudos to Anya, Erol, and Matt!

SS

Stacey S

03/07/18

5 out of 5

"Amazing way to manage business calls on the go!"

What do you like best about Truly? Truly makes it easy to stay connected to clients. It allows for a professional presence with the convenience of using your cell. It has been a great asset to my business. I have been using Truly for many years and it has allowed me to grow my business and provide my customers with a higher level of support. Truly is dependable, professional and convenient. It is a one-stop communication system that allows me to easily track multiple engagements with ...

Read more

AU

Anonymous User

03/07/18

5 out of 5

"I love how easy it is to connect with my clients"

What do you like best about Truly? I love the fact of the click to dial and how quickly I can leave my notes and move onto the next call What do you dislike about Truly?

BF

Bill F

03/07/18

5 out of 5

"Fantastic App for Our needs"

What do you like best about Truly? Syncs Calls and SMS messages directly to our CRM What do you dislike about Truly?

JP

Jason P

03/07/18

5 out of 5

"Truly makes business calling easy"

What do you like best about Truly? I don't need two phones anymore to keep my work and personal calls separate. Even better, I can set my availability on my business number, so that I only receive work calls during business hours.

KM

Kevin M

03/07/18

5 out of 5

"Awesome for documenting and streamlining activity!"

What do you like best about Truly? My favorite thing about Truly is the convenience and integration with Salesforce. It allows me to manage my outbound activity by recording my account interactions, easily and pain-free.