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8.9

Spot Score

Truly - Call Center Software

Truly Reviews in April 2025: User Ratings, Pros & Cons

Engage customers in real-time with Truly.

4.6

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Truly Reviews & Ratings

4.6

Excellent

Based on 104 ratings & 150 reviews

Rating Distribution

Excellent

(114)

Very Good

(26)

Good

(6)

Poor

(4)

Terible

(0)

Expert's Review generated by AI

Truly stands out as a reliable and intuitive tool for call management and integration with CRM systems like Salesforce. Users appreciate its ease of use, seamless integration, and the convenience of both desktop and mobile apps. The ability to switch phone numbers based on call purposes and the feature to listen to and participate in colleague's calls are ...Read more

Truly pros and cons

  • Reliable metadata flow to CRM, enhancing efficiency.

  • Desktop and mobile app availability for on-the-go usage.

  • Easy dialing feature and user-friendly interface for seamless calls.

  • Strong integration with Salesforce for efficient workflow and tracking.

  • Intimidating richness of features for new users without adequate support.

  • Limited customization options and marketplace for advanced functionalities.

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Showing 51-60 out of 150

UI

User in Computer Software

09/30/19

2.5 out of 5

"Very Basic"

What do you like best? I like that you are able to use the phone system on your desktop and mobil device.

AU

Anonymous User

09/30/19

2.5 out of 5

"Very Basic"

What do you like best about Truly? I like that you are able to use the phone system on your desktop and mobil device. What do you dislike about Truly?

SV

Santhi V

08/16/19

4.5 out of 5

"I used Truly at my last sales role and it was incredibly helpful when we did heavy cold calling."

What do you like best about Truly? I like the easy integration with salesforce, saved me a lot of time. The UI is also quick and easy to use, which is important when you're attempting to get out a large of number of calls in a short period of time. Never had connectivity issues, which again was a big plus. The best thing for me was how receptive the Truly team was to any feedback and how quickly they accommodated special requests or troubleshooting, made you feel like they actually cared ...

Read more

UI

User in Computer Software

07/12/19

4.5 out of 5

"Great tool. Not seamless but good. "

What do you like best? I like how easy it is to place outbound calls and how it syncs seamlessly in Salesforce.

AI

Administrator in Internet

07/12/19

4.5 out of 5

"Truly will be our last Dialer "

What do you like best? We have used Ringcentral, Dialpad, and Talkdesk over the last 5 years and nothing has worked this well. The best part of Truly, by far, is its ease of use. From the sales process to implementation and beyond, Truly has earned our business and continues to do so each day. It's clear they care about their customers (they have a support chat function in app) and me and my team gets, proactively, checked up on regularly.

AU

Anonymous User

07/12/19

4.5 out of 5

"Truly will be our last Dialer "

What do you like best about Truly? We have used Ringcentral, Dialpad, and Talkdesk over the last 5 years and nothing has worked this well. The best part of Truly, by far, is its ease of use. From the sales process to implementation and beyond, Truly has earned our business and continues to do so each day. It's clear they care about their customers (they have a support chat function in app) and me and my team gets, proactively, checked up on regularly.

AU

Anonymous User

07/12/19

4.5 out of 5

"Great tool. Not seamless but good. "

What do you like best about Truly? I like how easy it is to place outbound calls and how it syncs seamlessly in Salesforce. What do you dislike about Truly?

UI

User in Computer Software

07/12/19

3.5 out of 5

"Great, the forced wrap up before starting a call is annoying, especially on mobile"

What do you like best? Works like it should for dialing, reliable to integrate activity records with SFDC, useful for replaying call and taking notes.

AU

Anonymous User

07/12/19

3.5 out of 5

"Great, the forced wrap up before starting a call is annoying, especially on mobile"

What do you like best about Truly? Works like it should for dialing, reliable to integrate activity records with SFDC, useful for replaying call and taking notes. What do you dislike about Truly?

UI

User in Computer Software

07/09/19

5 out of 5

"A must have tool for sales professionals"

What do you like best? The texting feature is incredible -- I wish I had it at my last role. It has made it exponentially easier to reach out to prospects that have gone quiet, and is easier than balancing gchat, whatsapp, etc!