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8.9

Spot Score

Truly - Call Center Software

Truly Reviews in April 2025: User Ratings, Pros & Cons

Engage customers in real-time with Truly.

4.6

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Starts from $55/User/Month when Billed Yearly

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Truly Reviews & Ratings

4.6

Excellent

Based on 104 ratings & 150 reviews

Rating Distribution

Excellent

(114)

Very Good

(26)

Good

(6)

Poor

(4)

Terible

(0)

Expert's Review generated by AI

Truly stands out as a reliable and intuitive tool for call management and integration with CRM systems like Salesforce. Users appreciate its ease of use, seamless integration, and the convenience of both desktop and mobile apps. The ability to switch phone numbers based on call purposes and the feature to listen to and participate in colleague's calls are ...Read more

Truly pros and cons

  • Reliable metadata flow to CRM, enhancing efficiency.

  • Desktop and mobile app availability for on-the-go usage.

  • Easy dialing feature and user-friendly interface for seamless calls.

  • Strong integration with Salesforce for efficient workflow and tracking.

  • Intimidating richness of features for new users without adequate support.

  • Limited customization options and marketplace for advanced functionalities.

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Showing 41-50 out of 150

AR

Avi R

02/28/20

5 out of 5

"Truly nailing the first impression!"

What do you like best about Truly? The call quality of truly helps you set the right impression with prospects. Call quality is one of the first things prospects pick up on. The moment a poor impression is set, you have too many things working against your team and company brand. As a sales professional and a trainer, I've realized both sides of a call need to be flawless. If your sales reps are battling call quality, their role immediately becomes increasingly difficult when credibility is ...

Read more

AR

Avi R

02/28/20

5 out of 5

"Truly nailing the first impression!"

What do you like best about Truly? The call quality of truly helps you set the right impression with prospects. Call quality is one of the first things prospects pick up on. The moment a poor impression is set, you have too many things working against your team and company brand. As a sales professional and a trainer, I've realized both sides of a call need to be flawless. If your sales reps are battling call quality, their role immediately becomes increasingly difficult when credibility is ...

Read more

UI

User in Human Resources

10/24/19

2 out of 5

"Very poor user experience."

What do you like best? There are few things I like about Truly. I do like the feature that allows us to call from local presence mode when prospecting for outbound leads.

UI

User in Computer Software

10/24/19

2.5 out of 5

"User-friendly interface, but low call quality"

What do you like best? Truly's interface is very user-friendly and intuitive. Transferring calls, joining a call, and managing your profile/settings is all incredibly easy. The app is easy to navigate and looks great. I like that I can access recordings of calls right in the app.

AU

Anonymous User

10/24/19

2.5 out of 5

"User-friendly interface, but low call quality"

What do you like best about Truly? Truly's interface is very user-friendly and intuitive. Transferring calls, joining a call, and managing your profile/settings is all incredibly easy. The app is easy to navigate and looks great. I like that I can access recordings of calls right in the app.

AU

Anonymous User

10/24/19

2 out of 5

"Very poor user experience."

What do you like best about Truly? There are few things I like about Truly. I do like the feature that allows us to call from local presence mode when prospecting for outbound leads.

UI

User in Human Resources

10/22/19

3.5 out of 5

"Good but tends to cut out quite often."

What do you like best? I like that I have a specific company phone number with Truly and that the system syncs with Salesforce.

AU

Anonymous User

10/22/19

3.5 out of 5

"Good but tends to cut out quite often."

What do you like best about Truly? I like that I have a specific company phone number with Truly and that the system syncs with Salesforce. What do you dislike about Truly?

UI

User in Internet

10/17/19

3 out of 5

"Good, most of the time."

What do you like best? Cross funtionality with linkedin, customizable call classification, call monitoring functionality

AU

Anonymous User

10/17/19

3 out of 5

"Good, most of the time."

What do you like best about Truly? Cross funtionality with linkedin, customizable call classification, call monitoring functionality What do you dislike about Truly?