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8.9

Spot Score

Truly - Call Center Software

Truly Reviews in April 2025: User Ratings, Pros & Cons

Engage customers in real-time with Truly.

4.6

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Starts from $55/User/Month when Billed Yearly

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Truly Reviews & Ratings

4.6

Excellent

Based on 104 ratings & 150 reviews

Rating Distribution

Excellent

(114)

Very Good

(26)

Good

(6)

Poor

(4)

Terible

(0)

Expert's Review generated by AI

Truly stands out as a reliable and intuitive tool for call management and integration with CRM systems like Salesforce. Users appreciate its ease of use, seamless integration, and the convenience of both desktop and mobile apps. The ability to switch phone numbers based on call purposes and the feature to listen to and participate in colleague's calls are ...Read more

Truly pros and cons

  • Reliable metadata flow to CRM, enhancing efficiency.

  • Desktop and mobile app availability for on-the-go usage.

  • Easy dialing feature and user-friendly interface for seamless calls.

  • Strong integration with Salesforce for efficient workflow and tracking.

  • Intimidating richness of features for new users without adequate support.

  • Limited customization options and marketplace for advanced functionalities.

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Showing 31-40 out of 150

RD

RJ D

04/08/20

5 out of 5

"Truly- A user friendly software with a powerful set of features"

What do you like best about Truly? The call quality is something I never have to worry about and the quality of recordings is great for review. This tool helps my team uplevel our skills as account managers.

EG

Eric G

04/08/20

5 out of 5

"Truly Support Is Great"

What do you like best about Truly? Whenever I was having a connectivity issue with Truly the support team was there to help. It was easy to Chat them about the issues I was having and they would provide feedback on how to fix the problem. Very responsive team with great insight.

AI

Administrator in Program Development

03/05/20

5 out of 5

"Truly experience has been AMAZING"

What do you like best? Truly's phone system is very convenient to use whether it's the laptop application or the mobile version.

AU

Anonymous User

03/05/20

5 out of 5

"Truly experience has been AMAZING"

What do you like best about Truly? Truly's phone system is very convenient to use whether it's the laptop application or the mobile version. What do you dislike about Truly?

AU

Anonymous User

03/05/20

5 out of 5

"Truly experience has been AMAZING"

What do you like best about Truly? Truly's phone system is very convenient to use whether it's the laptop application or the mobile version. What do you dislike about Truly?

AI

Administrator in Program Development

03/05/20

5 out of 5

"Truly experience has been AMAZING"

What do you like best? Truly's phone system is very convenient to use whether it's the laptop application or the mobile version.

AU

Anonymous User

03/02/20

5 out of 5

"Solid phone system and company"

What do you like best about Truly? The applications and the support. I love having a clean desktop and mobile application that keeps all of the conversations and call information in a format that is reminiscent of iOS, and familiar to most users out of the box. The desktop application integrates with our salesforce for data syncing, and works seamlessly for our purposes. The next huge pro for us is that Truly supports their own product. There is a chat built directly into the desktop ...

Read more

AI

Administrator in Marketing and Advertising

03/02/20

5 out of 5

"Solid phone system and company"

What do you like best? The applications and the support. I love having a clean desktop and mobile application that keeps all of the conversations and call information in a format that is reminiscent of iOS, and familiar to most users out of the box. The desktop application integrates with our salesforce for data syncing, and works seamlessly for our purposes. The next huge pro for us is that Truly supports their own product. There is a chat built directly into the desktop application to ...

Read more

AU

Anonymous User

03/02/20

5 out of 5

"Solid phone system and company"

What do you like best about Truly? The applications and the support. I love having a clean desktop and mobile application that keeps all of the conversations and call information in a format that is reminiscent of iOS, and familiar to most users out of the box. The desktop application integrates with our salesforce for data syncing, and works seamlessly for our purposes. The next huge pro for us is that Truly supports their own product. There is a chat built directly into the desktop ...

Read more

AI

Administrator in Marketing and Advertising

03/02/20

5 out of 5

"Solid phone system and company"

What do you like best? The applications and the support. I love having a clean desktop and mobile application that keeps all of the conversations and call information in a format that is reminiscent of iOS, and familiar to most users out of the box. The desktop application integrates with our salesforce for data syncing, and works seamlessly for our purposes. The next huge pro for us is that Truly supports their own product. There is a chat built directly into the desktop application to ...

Read more