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8.9

Spot Score

Truly - Call Center Software

Truly Reviews in April 2025: User Ratings, Pros & Cons

Engage customers in real-time with Truly.

4.6

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Truly Reviews & Ratings

4.6

Excellent

Based on 104 ratings & 150 reviews

Rating Distribution

Excellent

(114)

Very Good

(26)

Good

(6)

Poor

(4)

Terible

(0)

Expert's Review

Truly stands out as a reliable and intuitive tool for call management and integration with CRM systems like Salesforce. Users appreciate its ease of use, seamless integration, and the convenience of both desktop and mobile apps. The ability to switch phone numbers based on call purposes and the feature to listen to and participate in colleague's calls are ...Read more

Truly pros and cons

  • Reliable metadata flow to CRM, enhancing efficiency.

  • Desktop and mobile app availability for on-the-go usage.

  • Easy dialing feature and user-friendly interface for seamless calls.

  • Strong integration with Salesforce for efficient workflow and tracking.

  • Intimidating richness of features for new users without adequate support.

  • Limited customization options and marketplace for advanced functionalities.

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Showing 111-120 out of 150

LB

Lena B

01/19/18

5 out of 5

"Truly Wireless"

What do you like best about Truly? What I liked best was the accessibility that Truly offers. I personally prefer using the app, since it's very user-friendly and everything can be done using the app version.

KC

Keith C

12/15/17

5 out of 5

"Awesome Support"

What do you like best about Truly? Truly's support and ease of use are key! Especially with setting up remote employees!! What do you dislike about Truly?

BD

Bryan D

11/07/17

5 out of 5

"Holy moly, Truly is truly the best!"

What do you like best about Truly? Alright so - not only do we finally have a softphone/virtualphone interface for the year 2017 that works properly, but from and administrative perspective - it's incredible! Simple and easy to understand. And in those off times where you may actually need some help, their support is amazing! A gentleman named Matt helps me and my team out constantly and we all feel very supported with little to no downtime! Wouldn't got anywhere else for my company's phone ...

Read more

UI

User in Internet

08/24/17

5 out of 5

"Necessary for a Sales Machine"

What do you like best? There is no lag time in any aspect. Crushes competition. What do you dislike?

AU

Anonymous User

08/24/17

5 out of 5

"Necessary for a Sales Machine"

What do you like best about Truly? There is no lag time in any aspect. Crushes competition. What do you dislike about Truly?

AC

Andrew C

05/25/17

5 out of 5

"Most responsive team I've worked with so far"

What do you like best about Truly? The team over at Truly truly (pun intended) makes your feel like you're the only/best customer they have in the best way possible.

KT

Ken T

05/24/17

5 out of 5

"Best product I've worked with thus far"

What do you like best about Truly? As a member of the IT team here, we've implemented dozens of systems to help our employees work more efficiently and effectively. Truly Wireless is at the top of that list. It is a smart, intuitive, and easy to use product.

CB

Charles B

05/23/17

5 out of 5

"Best product & team in the space"

What do you like best about Truly? Truly builds a product for sales teams, and "truly" (no pun intended) understand the details and intricacies that go into building a world class sales team and what it takes to support. They know that data is king for sales ops, and the connection w/ salesforce is better than any competitive product I've used. They also invest the time to really get to know your business and live up to being a partner. They can take in information/requests and turn around ...

Read more

CK

Carthele K

05/10/17

4.5 out of 5

"Mobile friendly, easy to use, and does what you need a dialing software to do. "

What do you like best about Truly? It's very straightforward and simple to use. Both a chrome extension and the mobile app allow reps to use the tool where they want to use it (i.e. it fits within their existing workflows). Ultimately, it does what it's suppose to do and all calls are synced to salesforce along with easy access to recordings.

CN

Claire N

05/03/17

5 out of 5

"Excellent Salesforce integration! "

What do you like best about Truly? I can easily track and QA calls allowing for effective follow up for clients. I can view all account activity with notes, time, and disposition right in my salesforce account! This is ESSENTIAL for keeping track of my nearly 300 accounts. Perfect for any and all account managers and software companies.