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8.9

Spot Score

Truly - Call Center Software

Truly Reviews in April 2025: User Ratings, Pros & Cons

Engage customers in real-time with Truly.

4.6

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Starts from $55/User/Month when Billed Yearly

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Truly Reviews & Ratings

4.6

Excellent

Based on 104 ratings & 150 reviews

Rating Distribution

Excellent

(114)

Very Good

(26)

Good

(6)

Poor

(4)

Terible

(0)

Expert's Review

Truly stands out as a reliable and intuitive tool for call management and integration with CRM systems like Salesforce. Users appreciate its ease of use, seamless integration, and the convenience of both desktop and mobile apps. The ability to switch phone numbers based on call purposes and the feature to listen to and participate in colleague's calls are ...Read more

Truly pros and cons

  • Reliable metadata flow to CRM, enhancing efficiency.

  • Desktop and mobile app availability for on-the-go usage.

  • Easy dialing feature and user-friendly interface for seamless calls.

  • Strong integration with Salesforce for efficient workflow and tracking.

  • Intimidating richness of features for new users without adequate support.

  • Limited customization options and marketplace for advanced functionalities.

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Showing 91-100 out of 150

KM

Kevin M

03/07/18

5 out of 5

"Awesome for documenting and streamlining activity!"

What do you like best about Truly? My favorite thing about Truly is the convenience and integration with Salesforce. It allows me to manage my outbound activity by recording my account interactions, easily and pain-free.

LG

Luis G

03/07/18

5 out of 5

"Calling made Easy!! "

What do you like best about Truly? As a Sr SDR for LATAM Truly has been my life super easy, calling different countries with no issues and great option to use the desktop app but connect directly to your phone!

Aďż˝

Aaron đź‘‹ C

03/07/18

5 out of 5

"Support Is Top Tier // Intuitive"

What do you like best about Truly? The company is full of individuals who are relationship driven. From the CEO to their support team, I never questioned if they cared about my needs. Always available and willing to learn more to help out our team. Kudos to Anya, Erol, and Matt!

EB

Erik B

03/07/18

4.5 out of 5

"Truly is a very simple, easy to use system for my sales team! "

What do you like best about Truly? My favorite part about Truly is the texting feature. I have used it so much to connect with my prospects and get great engagement. It's easy, people like texting, and is quick.

JB

Jamar B

02/26/18

5 out of 5

"Reliability"

What do you like best about Truly? The almost instant communication from Truly is what I appreciate. Whenever there's an issue almost in a few minutes we're able to connect with Truly and get to work on an issue.

DW

Dustin W

02/26/18

4.5 out of 5

"Software does the job and service is great. "

What do you like best about Truly? The software works well on multiple platforms and integrates well with Salesforce. We've also had excellent experiences with their service team helping us out in times of need.

UI

User in Marketing and Advertising

02/16/18

4.5 out of 5

"fast support response and easy to use"

What do you like best? The support team always respond within minutes of an issue and has a solution. I love that i can text my merchants on truly as well, makes it a lot easier to communicate. transfers are simply and i love how we can monitor calls from other reps for training and quality assurance

AU

Anonymous User

02/16/18

4.5 out of 5

"fast support response and easy to use"

What do you like best about Truly? The support team always respond within minutes of an issue and has a solution. I love that i can text my merchants on truly as well, makes it a lot easier to communicate. transfers are simply and i love how we can monitor calls from other reps for training and quality assurance

ZG

Zoey G

02/13/18

5 out of 5

"Fast, easy, always available, friendly I love everyone at truly"

What do you like best about Truly? I like that Anya and Erol are always willing to problem solve with me at the drop of a hat. They're so great at customer service, but also ask really in depth questions and create new ideas out of problems that we surface. They give all members of my team an amazing experience, and everyone trusts them.

UI

User in Banking

02/13/18

4.5 out of 5

"Truly makes tracking and recording calls simple and easy."

What do you like best? I like how seamlessly truly syncs with our CRM tool. What do you dislike?