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7.6

Spot Score

True Key - Password Management Software

True Key

Secure your digital life with True Key.

2

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Starts from $19.99/Year, also offers free forever plan

True Key Reviews & Ratings

2

Based on 77 ratings & 30 reviews

Rating Distribution

Excellent

(0)

Very Good

(0)

Good

(1)

Poor

(1)

Terible

(28)

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Showing 1-10 out of 30

S

Susan

04/17/20

3 out of 5

Waste of my time

Very disappointed, took four contacts with customer services to try and sort access to my account. For some reason, my phone logged me out so when I tried to log back in, wanted me to verify with an old email that no longer exists, no other way to verify and apparently, regardless of their help pages, customer service can't help. Complete waste of my time so I don't recommend for that reason because I couldn't access any of the information again and I'm certainly not restarting the whole ...

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JA

johnny aitken

09/22/18

2 out of 5

It took ages to get it to work with my…

It took ages to get it to work with my browser and eventually it did work then as soon as I did an update to my browser it stopped working again. Its says on the phone version you can use your face to log in but again I can't seem to get that to work only on my iPhone. My new Android phone will only let me log in via log in details instead of using face or fingerprint so very annoying. I've gone over it time and time again. I just give up with it.

WR

Wayne Rothman

10/22/21

1 out of 5

Can I do a zero star review

Can I do a zero star review. Not being able to log in with your master password on multiple devices points to an issue on TrueKey's end. In the past 2 days I've spent almost 4 hours with tech support.

T

TheeQueen

07/17/21

1 out of 5

Same issues, Same frustrations.

I am still using TrueKey but have similar experiences to those already reported below except I have not worked with customer support as I resolved my own issues before ever reaching them. 1st: the software frequently stops logging itself in with the default browser at startup forcing a manually log in. 2nd: I had the issue of the application not recognizing the master password & not allowing an update of it because I wasn't on a recognized device. To this day my Master Password has not ...

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PN

Phil Norris

06/28/21

1 out of 5

The software won't let me log in.

The software won't let me log in.I contacted customer service where the agent, Aram Kevorkyan first tried to redirect me to tech. ( After working in customer service I know this is a way to get rid of long issues and reduce time on the call, keeping his stats good for the business. However, it is really frustrating for customers) I applied again to the customer service and got the very same, Aram Kevorkyan. I asked him not to redirect me!!! I explained the issue...again. He rudely suggested ...

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D

Dave

06/26/21

1 out of 5

Very disappointed as I've been using…

Very disappointed as I've been using this software for over five years.I was forced to reset windows so had to reinstall all my software including True key. But when entering my username and master password it kept saying that the info was wrong. So I clicked on the forgotten password only to be shown with a message saying you can only rest on a trusted device.I phoned Mcafe three times but was told their wasn't anything they could do about it. And suggested that the whole account including ...

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MT

Mark Talbott

07/09/20

1 out of 5

Put together by a bunch of amateurs who…

Put together by a bunch of amateurs who couldn't care less if it works or not. I have been trying without success to reset my master password for weeks now and I swear if I get the message "oops something went wrong" one more time I'll swing for them!!!

AR

Alan Roberts

04/12/20

1 out of 5

Shockingly cumbersome

Shockingly cumbersome, ill-designed, utter and complete rubbish! Cannot reset the master password and the app takes forever to load. It needs a complete redesign!

BW

Brian Wisneski

04/04/20

1 out of 5

This single simple solution cost me…

This single simple solution cost me days of productivity! Once added, it does three things:(1) It slows your laptop to a crawl.(2) It causes errors in sign-on for Outlook and other products that lock you out of your accounts.(3) It sticks like glue ... you cannot get fully away from this thing, even when you uninstall it.McAfee was my go to virus protection and I mistakenly thought they would offer a fully tested product. Based on the True Key experience, I canceled McAfee and installed ...

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R

Russell

03/12/20

1 out of 5

I had not used Truekey in a while

I had not used Truekey in a while. I also purchased a new laptop. Well you would think it would be simple to request a password change & then access my account. But no, you can only request a password change from a trusted device, which is my old laptop that I no longer have access to. What a load of nonsense. McAfee support not able or willing to provide a solution.Avoid this tool at all costs!