Tripleseat Reviews in February 2025: User Ratings, Pros & Cons

It is very user friendly and supports…

It is very user friendly and supports other programs well. The team in London and also very helpful when it comes to training and any assistance needed.

Maximises efficiency

It's really helped to streamline my work flow and has changed the processes through which other departments interact with event data in a very positive way. Because of the speed at which I'm now able to manage leads and follow up on provisional bookings (we integrated tripleseat with sevenrooms which is a massive timesaver) we're now booking most of the available event timings each week. There are 10-11 events each week currently and the software makes my work a lot more efficient and ...

The best system I've used in the last 20 years

I have lots of experience with different venue booking & event management software, and by far this is the best one I've used in the last 20 years. I look after the sales of a restaurant collection with 4 properties. It is very user friendly for the team and easy to navigate. Makes responding to enquiries very quick, and for us, that has meant a huge increase in sales and customer service. Having the contract, function sheet and invoice all run from a master document, means that you only ...

Basic system but needs work

It's quite basic and easy to learn but It's not really user friendly. For an events organiser side - To put a space on hold you have to remove the space from all other customer enquiries, email attachments rarely show up for a customer and they can't work out how to navigate the discussion trails. It's really hard to create specific and multiple invoices for specific amounts. There are pre authorisation links everywhere which when spoken to our account manager cannot be removed for some ...

Game-changer

Tripleseat is a game-changer! It allowed us to maximise our time and energy and to deal with a larger volume of private dining enquiries.

I would reccommend in a heartbeat

When we looked into implementing a new events platform, Tripleseat ticked all the boxes. Alongside being a one stop shop for the overall sales function they also provide helpful and punctual support as well as listening to client needs and developing their software UX.

Tripleseat has been revolutionary!

Tripleseat has been revolutionary for our business. Having a platform which allows us to strategically plan ahead is invaluable. The site is very user friendly and is great for all event admin needs. The reporting elements are also fantastic. The customer service team are always on hand to help and I never have to wait longer than hour for a response. Highly recommend.

TripleSeat is built for events

TripleSeat is built for events, and the functionality, reporting and ease of conversion have done wonders for the way we manage our private dining and event spaces.

A great venue

A great venue, professional & friendly staff and delicious canapes & drinks

"Amazing Customer Service"

What do you like best about Tripleseat? We have been using TS for about 3 years now, and we love it. We were breifly lured away by promises made by Total Party Planner that it was a better software for caterers. After operating in TPP for about a month, our team was begging to come back to Tripleseat. Tripleseat is far more user-friendly, has exponentially better reporting features, and the training and customer service are unparalelled. Thinking of switching? Save the time and money - ...