TriNet Reviews in April 2025: User Ratings, Pros & Cons

"Complete Service For Employer and Employees at a Cost"

What do you like best about TriNet? For our company of 25 employees spread across three states, it would be impossible to administer payroll and benefits without TriNet's full service. What do you dislike about TriNet? The cost is a significant consideration. On the other hand, the alternative would be additional staff; thus, we still consider it a benefit overall What problems is TriNet solving and how is that benefiting you? Payroll processing. Benefit Enrollment and Administration. ...

"TriNet Does Not Verify Benefits Being Paid For Are Avable By Aenta"

What do you like best about TriNet? The website is always available but be careful believing anything you read on it.... What do you dislike about TriNet? I'm paying TriNet for a covered medical benefit but Aetna states I'm not covered. The official response from TriNet: File an Appeal with Aetna. Instead of picking up the phone to Aetna, these folks just keep passing the buck. What problems is TriNet solving and how is that benefiting you? Covered benefits include 100% coverage of external ...

"TriNet Does Not Verify Benefits Being Paid For Are Avable By Aenta"

What do you like best about TriNet? The website is always available but be careful believing anything you read on it.... What do you dislike about TriNet? I'm paying TriNet for a covered medical benefit but Aetna states I'm not covered. The official response from TriNet: File an Appeal with Aetna. Instead of picking up the phone to Aetna, these folks just keep passing the buck. What problems is TriNet solving and how is that benefiting you? Covered benefits include 100% coverage of external ...

"Easy to use platform with all the right tools I need to successfully run our HR and Payroll."

What do you like best about TriNet? The Website is easy to use, and the helpdesk is accessible with little to no wait times when and if I need assistance. What do you dislike about TriNet? Response time on more complex issues can be longer than desired. What problems is TriNet solving and how is that benefiting you? Trinet is working to submit and recover funds for the CARES act for our employees.

"Horrible, Horrible Service & Experience"

What do you like best about TriNet? To be honest, not much. The technology is antiquated, the service is horrible, and I'd rate TriNet the worst PEO provider in the market. What do you dislike about TriNet? Nearly everything. As most HR practitioners know, HRIS platforms leave much to be desired, so you're willing to give some benefit of the doubt. However, add horrible service on top of an old, antiquated, user-unfriendly technology, and it's downright frustrating and unacceptable in a ...

"Horrible, Horrible Service & Experience"

What do you like best about TriNet? To be honest, not much. The technology is antiquated, the service is horrible, and I'd rate TriNet the worst PEO provider in the market. What do you dislike about TriNet? Nearly everything. As most HR practitioners know, HRIS platforms leave much to be desired, so you're willing to give some benefit of the doubt. However, add horrible service on top of an old, antiquated, user-unfriendly technology, and it's downright frustrating and unacceptable in a ...

"TriNet provides comprehensive support to their customers."

What do you like best about TriNet? I like the wide span of services that TriNet provides to customers. Beyond payroll and benefits administration, they have helped us with our affirmative action plan (APP) and immigration admin needs. What do you dislike about TriNet? I miss having a dedicated day-to-day point of contact for my miscellaneous questions. It's great that we have a senior TriNet account contact to escalate to if needed, but a day-to-day POC would be great. I don't love calling ...

"When it comes to HR services, Trinet simply "works""

What do you like best about TriNet? For our organization, a two-staff trade association, everything works. It's easy to add staff or change compensation, and the reporting serves all of our needs. What do you dislike about TriNet? I don't use most of its features very often, so I sometimes need a refresher course when I have to do something I haven't done in a while. What problems is TriNet solving and how is that benefiting you? I have just two staff, and all HR functions, including ...

"Good service and thorough HR coverage in a nice platform."

What do you like best about TriNet? The dedicated specialist and easy to access team. What do you dislike about TriNet? Some of the teams are not accessible by phone, like the LOA or Immigration teams. Also, I have some fear I'm going to have my service model discontinued. What problems is TriNet solving and how is that benefiting you? They seem to be adding features with good regularlity. I appreciate the transition to a new 401k provider to get better rates/service.

"Amazing company--I love working with them for our Payroll/HR needs"

What do you like best about TriNet? The TriNet online system is easy to navigate and not too complex to use. Customer support is superb. Price is reasonable for the benefits we receive. What do you dislike about TriNet? The lack of control we have with overriding things-but I respect the "why" around this too. Recommendations to others considering TriNet: This is a good payroll system if you have low complexity payroll needs. What problems is TriNet solving and how is that benefiting ...