Trengo Reviews in April 2025: User Ratings, Pros & Cons

"Perfect tool to create an awesome customer support!"

What do you like best about Trengo? Trengo offers a diverse range of features and possibilities, yet it is remarkably user-friendly. The platform is organized, and all customer communication is consolidated in one place. So far, we have had no unmet needs. The customer service and personal support at Trengo are absolutely fantastic and exemplary! The after-sales service is simply phenomenal. What do you dislike about Trengo? So far, there is truly nothing that I don't like about Trengo. We ...

"Easy to use customer contact channel"

What do you like best about Trengo? Combining e-mail, website chat and support What do you dislike about Trengo? You can not translate all functions in different languages. It would be a great tool to have the flowbots translated as well and also the option to add forms in the help center (just like Zendesk does) What problems is Trengo solving and how is that benefiting you? We want to make it easier for our customers to get in touch with us and with the webchat this is very ease and also ...

"Extensive product functionalities, personal support"

What do you like best about Trengo? We changed from Gorgias to Trengo because we had the need of using 'customer profiles' in order to keep track of calls and what they were about. Since Gorgias had a lot of downtime and bugs, using Trengo is a relief. I have the feeling that it's easier to use for our customer support agents that are used to e-mail clients like Outlook. Big plus about Trengo is their 1-on-1 onboarding. This made it possible for us to fully use all the capabilities of ...

"Super convenient"

What do you like best about Trengo? You can communicate with customers and employees alike and get immediate response. The friendly user interface is what's most appealing and wonderful to use. I can recommend this platform to anyone. What do you dislike about Trengo? The only downside is that you cannot communicate after 24 hours with the said customer as there seems to be a time constraint, and you need to send a template again, and you do not always want to use a template again. What ...

"Customer Service for various channels"

What do you like best about Trengo? I love the quick replies and how easy it is to manage multiple channels within the same account! What do you dislike about Trengo? The tags could get associated with emails, so when a particular customer send an email that tag is already there. What problems is Trengo solving and how is that benefiting you? We receive all the emails in one inbox and that is helpful, but sometimes it crashes, hopefully durong the times they are updating it.

"Positive about using Trengo for managing my communication channels and improving team collaboration."

What do you like best about Trengo? The availability of automation features, such as chatbots and canned responses, can save time and improve efficiency. The analytics and reporting capabilities provide insights into team performance, customer satisfaction, and other essential metrics, enabling businesses to make data-driven decisions. What do you dislike about Trengo? The initial learning curve can be steep, especially for users unfamiliar with similar software, and may require some ...

"All-rounder with Loads for Features"

What do you like best about Trengo? Trengo is a great all round platform that helps us to manage all of our communication channels in a central place. There are so many options to choose from, and it is easy to configure and set up. What do you dislike about Trengo? My only problem with Trengo is the actual User Interface and that it feels outdated and very flat. I am not attracted to the interface as I would want to be, and feel more that I am working in a "functional" platform (Like SAP), ...

"A "must-have" tool for customer service"

What do you like best about Trengo? I love the possibility of having a single place to receive every customer service inquiry from different platforms. We can assign tickets to other colleagues and be updated in real-time with internal comments. What do you dislike about Trengo? Sometimes the app badge icon doesn't display the correct amount of opened tickets and, to update the counter, we need to close and reopen the app. Sometimes it's difficult to match conversations into a single ...

"Trengo helped my Clinic to Grow and Expand"

What do you like best about Trengo? Our potential customers in Brazil heavily rely on the WhatsApp platform, and we faced numerous challenges in managing the high demand. This was because the "standard" Whatsapp (at least in 2020) was limited to a single cellphone held by a specific team member, and the "default" user interface lacked the tools to tag, manage, and schedule chats. As a result, on busy days, where it was common for us to have up to 30 chats simultaneously, it was very ...

"User friendly platform"

What do you like best about Trengo? It's very intuitive, and user friendly, I really like the appearance as well. What do you dislike about Trengo? I think so far, it's working well! Maybe in the future, there will be more updates, and the overall will be improved! What problems is Trengo solving and how is that benefiting you? They changed the chat box making it bigger, and it's more comfortable to use