Trengo Reviews in April 2025: User Ratings, Pros & Cons

"Easy in use"

What do you like best about Trengo? Having a platform that combines all communication channels What do you dislike about Trengo? The use of templates for Whatsapp Business What problems is Trengo solving and how is that benefiting you? We had the issue of not knowing wether a colleague had already kept contact with the client. Next to this when a client sent us a message we did not have the option of connecting the orders and history of the client.

"Good platform, UI could be better"

What do you like best about Trengo? Customer service Easy to navigate the platform Labels Groups Rules What do you dislike about Trengo? Integration isnt straight forwards Limitations with send attachments on WA templates What problems is Trengo solving and how is that benefiting you? Group contact, track conversations with labels and assign to the correct users

"Toegankelijke en efficiënte manier om onze patiënten laagdrempelig te kunnen benaderen"

What do you like best about Trengo? We kunnen onze patienten op een manier benaderen die bij ons past, korte lijnen en zo persoonlijk mogelijk What do you dislike about Trengo? Af en toe is het vereist de pagina een aantal keren te refreshen om de wijzigingen te zien die alle 5 gebruikers tegelijk uitvoeren What problems is Trengo solving and how is that benefiting you? Het herinnert onze patienten aan hun afspraak. Ons 'niet op komen dagen' cijfer is van 8,5% naar 3,5 %gedaald, dit cijfer ...

"Fantastische tool om je communicatie te centraliseren en te optimaliseren"

What do you like best about Trengo? Relatief eenvoudig beheersbaar en instelbaar om snel een geoptimaliseerd communicatieproces neer te zetten. Dit resulteert in een veel betere digitale klantbeleving dan het standaard gebruik van vele mailboxen. What do you dislike about Trengo? Op dit moment nog geen struggels ervaren met Trengo. Support is goed en snel, behulpzaam, kortom prima. What problems is Trengo solving and how is that benefiting you? Door het centraliseren van de vele losse ...

"Great platform for using chat"

What do you like best about Trengo? As a customer support employee, I am very happy with Trengo. It is easier to keep track of the different channels through which our customers contact us. This allows us to have more time for other important matters. I also like the fact that everyone can take over each other's tickets, should this be neccesary. What do you dislike about Trengo? So far, I am not experiencing any problems with Trengo. Fortunately, if we need help, customer service is easy ...

"Horrible Customer support"

What do you like best about Trengo? Its has all the basic features for a multi channel messaging system. What do you dislike about Trengo? Customer support can take hours to reply to your message via Whatsapp on Scale subscription and when they transfer you to the technical team expect a reply after 48 hours minimum. Even then, the reply does not address the issues your experincing but confirms their system is working fine neglecting what you asked them to do to check and recreate the issue ...

"Trengo is a format that actually helps to improve communication externally as well as internally."

What do you like best about Trengo? Trengo is a format that actually helps to improve communication externally as well as internally and can be personalized to a great deal. What do you dislike about Trengo? If you keep in mind that it is a system that is constantly being adjusted and improved, then annoyances are not too bad and it can only get better. What problems is Trengo solving and how is that benefiting you? Everything is in one place and accessible to all personnel. Less mistakes ...

"Easy going"

What do you like best about Trengo? It's easy going! Has an uncluttered appearance and it's a quick and easy process. What do you dislike about Trengo? Many options, so the overview of what is possible is not very clear and takes time to figure out What problems is Trengo solving and how is that benefiting you? We use trengo to have email, live chats and whatsapp contact with our customers

"We have had a great working relationship but it can better."

What do you like best about Trengo? I like that it has almost all feature you need as a business and that everything can be tailored to your business needs. trengo is Flexible. What do you dislike about Trengo? With us subscribing to enterprise, we epxect instant support but unfortunately we dont. Hopefully that will be fixed soon. But also for us we are uneble to generate reports which is very crucial for out business. What problems is Trengo solving and how is that benefiting ...

"Trengo review"

What do you like best about Trengo? It's very early days as we have just started using it but, it seems easy to use with lots of guides and support. What do you dislike about Trengo? Probably lack of examples of how it is used in Education What problems is Trengo solving and how is that benefiting you? A more modern way of communicating with students.