Trengo Reviews in April 2025: User Ratings, Pros & Cons

"The customer experience builder"

What do you like best about Trengo? I think that Trengo is a fantastic tool for building customer experiences. The levels of automation and fantastic customer experiences that can be had make this the best product on the market. What do you dislike about Trengo? I think some agent end tools need work and the analytical capabilities out of the box should be greater. What problems is Trengo solving and how is that benefiting you? With Trengo you can standardise all your contact volumes into ...

"Great customer service tool which works very self explanatory"

What do you like best about Trengo? We use the software for customer service and the best thing is that it very self explanatory. We did'nt need to put much effort to learn to use it. Also for the technical implementation it was easy and it was setup in a day or so. We use it every day and so far we did'nt have any downtime! Keep up the good work team Trengo! What do you dislike about Trengo? There i a minor bug with showing the correct numbers of unread messages for teams, but i'm ...

"Great support communication platform, professional onboarding"

What do you like best about Trengo? The upside in Trengo comes two-fold. First, it is more affordable than similar alternatives. Second, the user experience and features are at the top of the game (from my experience). Our team was immediately satisfied with the service and is still happy after a few months of daily use. The onboarding experience, where I was guided by multiple fantastic people at Trengo, most notably Charlotte Beenen, was smooth. We had total control and a good ...

"Great support communication platform, professional onboarding"

What do you like best about Trengo? The upside in Trengo comes two-fold. First, it is more affordable than similar alternatives. Second, the user experience and features are at the top of the game (from my experience). Our team was immediately satisfied with the service and is still happy after a few months of daily use. The onboarding experience, where I was guided by multiple fantastic people at Trengo, most notably Charlotte Beenen, was smooth. We had total control and a good ...

"great tool for companies!"

What do you like best about Trengo? I appreciate that it is very useful to have all the information on a single platform recommended for those who have many channels to respond to great for companies! What do you dislike about Trengo? the only negative note of trengo is that the customer cannot be contacted directly with a normal message on the "whatsapp" channel, without using a pre-established template, otherwise excellent! What problems is Trengo solving and how is that benefiting ...

"great tool for companies!"

What do you like best about Trengo? I appreciate that it is very useful to have all the information on a single platform recommended for those who have many channels to respond to great for companies! What do you dislike about Trengo? the only negative note of trengo is that the customer cannot be contacted directly with a normal message on the "whatsapp" channel, without using a pre-established template, otherwise excellent! What problems is Trengo solving and how is that benefiting ...

"Perfect All in One Platform"

What do you like best about Trengo? Trengo's unified inbox has transformed our team's productivity, centralizing all our communications seamlessly. The interface is user-friendly, making daily tasks straightforward. But what truly stands out is the personal touch in their onboarding process. Our onboarding-manager, Nicky, ensured a smooth transition with her in-depth product knowledge. What do you dislike about Trengo? As of now, we've had a largely positive experience with Trengo, so it's ...

"Easy to use"

What do you like best about Trengo? I like that you can create different channels and give access to certain people or keep them privet so you get it all in one play! What do you dislike about Trengo? I don't use it to the full potential I am sure. i use Slack for all my major communication. This is great for emails and CS though! What problems is Trengo solving and how is that benefiting you? We use them as a email platform for when customers need to connect with us or we send contracts

"Great platform"

What do you like best about Trengo? I am glad we are using Trengo because it's a funnel for all of our communication platforms. WhatsApp, Webshop chat, you can answer all of these in just one application. What do you dislike about Trengo? The only thing is that whenever you copy and paste certain texts from different platforms such as your webpage or outlook e-mails Trengo tends to put a box around the pasted texts. Solvable whenever i first paste this in Notepad and as followed paste this ...

"Trengo Review"

What do you like best about Trengo? I like that flowbot is easy to setup, implemention is simple just copy html code in website. What do you dislike about Trengo? Didn't like that had to create rule for closeing conversation in order to automatically assign it to specific user What problems is Trengo solving and how is that benefiting you? Communication with clients