Trengo Reviews in April 2025: User Ratings, Pros & Cons

"I had amazing Experience using Trengo service recently"

What do you like best about Trengo? I think the best part is to Use and connect multiple software with it easy to use What do you dislike about Trengo? One thing it sometimes slow downs because it not responding but It happens once in blue moon What problems is Trengo solving and how is that benefiting you? Trengo is solving our problems to use many software differently with trengo we can use multiple software from one app

"Been a wonderful experience"

What do you like best about Trengo? It's easy to use, it puts everything together in one place. It makes my job as a customer service agent far easier What do you dislike about Trengo? There's nothing in particular which I dislike What problems is Trengo solving and how is that benefiting you? Trengo is putting together different platforms into one space which saves time by a margin and it helps us to move forward quickly with our customer's converstaions

"It is a good experience using Trengo."

What do you like best about Trengo? It is as easy to use as Instagram/Facebook. Implementation is quite easy. Also, got that user friendly touch with multiple platforms in a single application. What do you dislike about Trengo? The only dislike I can think of is that you cannot send multiple screenshots in a single go. Have to send it one by one. What problems is Trengo solving and how is that benefiting you? Giving cutomer support along with live chats and any type of queries.

"Ease of doing Business through Trengo"

What do you like best about Trengo? Best thing about Trengo is it provide all relevant platform under one umberalla , all communucation take place and nothing get missed as its shows in new window What do you dislike about Trengo? There are few fetching issues while working on intagram as tags and timeline are not shown in messages while replying through trengo What problems is Trengo solving and how is that benefiting you? First of all its provide all platform under one roof second its ...

"Excellent Customer Service software"

What do you like best about Trengo? How recognisable it is, and therefore how easy it is to integrate into your team, without the need for a super complicated onboarding experience What do you dislike about Trengo? Importing existing customer databases with custom fields should be a basic feature What problems is Trengo solving and how is that benefiting you? Centralising all external communication streams such as e-mail, whatsapp, and voip telephone Ability to track tickets and ticket ...

"Excellent Customer Service software"

What do you like best about Trengo? How recognisable it is, and therefore how easy it is to integrate into your team, without the need for a super complicated onboarding experience What do you dislike about Trengo? Importing existing customer databases with custom fields should be a basic feature What problems is Trengo solving and how is that benefiting you? Centralising all external communication streams such as e-mail, whatsapp, and voip telephone Ability to track tickets and ticket ...

"Trengo has been very easy to use and maintain."

What do you like best about Trengo? Very easy to use and the UI is user friendly. What do you dislike about Trengo? Intially its a bit difficult to figure out what is where and how to get there. What problems is Trengo solving and how is that benefiting you? Integrating whatsapp bsuiness account seamlessly.

"Excellent solution and brilliant service"

What do you like best about Trengo? Allows our Team to move forward and provide the necessary cover and experiance our Customers expect on Social media. Plus the support provided by the Team at Trengo has been excellent, more specifically Nicky. What do you dislike about Trengo? Some features could be better, it would be good if you good see messages sent from a phone What problems is Trengo solving and how is that benefiting you? We have moved away from our phones and using this to ...

"Excellent solution and brilliant service"

What do you like best about Trengo? Allows our Team to move forward and provide the necessary cover and experiance our Customers expect on Social media. Plus the support provided by the Team at Trengo has been excellent, more specifically Nicky. What do you dislike about Trengo? Some features could be better, it would be good if you good see messages sent from a phone What problems is Trengo solving and how is that benefiting you? We have moved away from our phones and using this to ...

"The customer experience builder"

What do you like best about Trengo? I think that Trengo is a fantastic tool for building customer experiences. The levels of automation and fantastic customer experiences that can be had make this the best product on the market. What do you dislike about Trengo? I think some agent end tools need work and the analytical capabilities out of the box should be greater. What problems is Trengo solving and how is that benefiting you? With Trengo you can standardise all your contact volumes into ...