Trengo Reviews in April 2025: User Ratings, Pros & Cons

"Great way to centralize all communication channels"

What do you like best about Trengo? Trengo allows us to centralize all communication, both internally and with clients, across channels. From WhatsApp to email, and Facebook Messenges to live chat messages, there is now a single place to manage everything. It has basically brought our missed messages to zero, improved our response times and has allowed us to improve internal collaboration greatly. What do you dislike about Trengo? Their iOS and iPad OS apps are a little glitchy; clearly ...

"Fantastic!"

What do you like best about Trengo? Trengo's inbox for all channels incluced is very helpful. One inbox that combines e-mails, social media messages and phone calls is what we were looking for and we're glad that Trengo could fullfill our needs in this. What do you dislike about Trengo? Different conversations with the same person/e-mail won't be separated, but marked as one conversation which can get a little confusing. But, Trengo helped us solve this through a different way. What ...

"Perfect for collaboration"

What do you like best about Trengo? That you can assisgn email to the right people. The start had little addoption issues because we needed to learn new things. The customor support didn't give me a satisfied feeling. I asked my question in Dutch language and they responded to me in English, with a 1 day delay (If you need help, you need it now and nog in 1-3 business days). I have spent too little time exploring all Trengo's feaatures or the integrations. We us it all day for handling our ...

"Great product and service"

What do you like best about Trengo? We love having all elements of our customer service together - email, Instagram and Whatsapp were most important to us. Plus, great service from our onboarding. What do you dislike about Trengo? Not much to dislike about Trengo - great product. What problems is Trengo solving and how is that benefiting you? Allowing us to repond to all customer service in a timely and effective way

"Affordable Unified Inbox Tool with Versatile Use Cases"

What do you like best about Trengo? Trengo is really versatile and also exceptionally intuitive for users to get up to speed on. I demoed 8-10 different unified inbox SaaS tools and Trengo was the clear winner due to ease of use, affordability, reliable communication and support, and broad channel management for our luxury Short-Term Rental business. What do you dislike about Trengo? It can be challenging to coordinate onboarding and support calls if you are a US-based client, particularly ...

"Great alternative to intercom. Does the job perfectly"

What do you like best about Trengo? Most features in Trengo are very thoughtful. There's a good balance of essential features available in the basic plan, which I found missing in Intercom. The price point is a great plus What do you dislike about Trengo? Minimum 5 account requirement is a bit of a downside What problems is Trengo solving and how is that benefiting you? Trengo allows us to provide live support to our customers. When customers see their problems getting solved in real time, ...

"Handige applicatie met veel mogelijkheden, en persoonlijk contact om dit samen waar te maken."

What do you like best about Trengo? - Veel mogelijkheden - Fijn persoonlijk contact - Eenmaal gewend, makkelijk toe te passen - Met de juiste hulp goed te installeren (als niet-technisch persoon) - Dagelijkse toepassing - Makkelijk te uploaden op de website What do you dislike about Trengo? - Je kan door de bomen het bos niet meer zien met alle mogelijkheden, want je blijft nieuwe dingen ontdekken (of dit een nadeel is kan je zelf bepalen) What problems is Trengo solving and how is that ...

"Simplifying Communication"

What do you like best about Trengo? I want to express my appreciation for Trengo, our reliable platform for communication. Charlotte, our Onboarding Manager, always wore a cheerful smile and was readily available to answer all our queries. Having everything in one place is a game-changer. Thanks to Trengo, we're streamlining our communication processes effortlessly. What do you dislike about Trengo? Limited Search Functionality: A more extensive search feature within profiles would be ...

"Would definitely recommend Trengo to have one multi-channel inbox!"

What do you like best about Trengo? It is very helpful that everything can be managed from this one platform. It is very clear, and it works really well. What do you dislike about Trengo? I didn't have any disadvantages that I faced yet. What problems is Trengo solving and how is that benefiting you? Everything is in one place for us. All messages come in the Trengo inbox.

"Nicky was so helpful and patient"

What do you like best about Trengo? Nicky has been gone over and above in training me What do you dislike about Trengo? I wasnt made aware I couldt use my Whatsapp business number and would lose it if I moved it over to Trengo What problems is Trengo solving and how is that benefiting you? Mass messaging