Trengo Reviews in April 2025: User Ratings, Pros & Cons

"Nikki was incredibly kind, helpfull and knowledgeable"

What do you like best about Trengo? That multiple people can use one whatsapp channel What do you dislike about Trengo? That you have to start new conversations from a template What problems is Trengo solving and how is that benefiting you? Mutiple planners and operrational managers used whatsapp, but constantly had to bring each other up to speed on what happened during their shift. That's no longer needed.

"Refreshing customer service automation software."

What do you like best about Trengo? Reliability and efficiency in one. Also excellent customer service , fast, friendly and problem solving. What do you dislike about Trengo? Setting tasks or settings retroactively would be a very nice option in the future. What problems is Trengo solving and how is that benefiting you? Again, because of outstanding customer service. The response time is very fast.

"Easy to use all-in-one platform"

What do you like best about Trengo? WhatsApp broadcasting, combining channels. What do you dislike about Trengo? Usability and minor features could be improved, but they're working on it. What problems is Trengo solving and how is that benefiting you? Reaching customers in WhatsApp groups.

"After 4 years and over €85,000: An Omnichannel Communication Solution in Dire Need of Improvement"

What do you like best about Trengo? Alright, so picking the best thing about Trengo is kinda tough because, honestly, they've got a lot of room for improvement. But if we really gotta highlight something, it's their gutsy move to create their own 'Team Chat' to go head-to-head with Slack. They've got this big dream of making something awesome, which is pretty cool, even if they've spread themselves too thin and ended up with a bunch of features that aren't quite there yet. The bummer is ...

"Great experience, Nicky was nice and patient"

What do you like best about Trengo? need to work with it more in order to answer it. However, I'd like to have the option to downlad all the tickets and to have the optin to serch a word and get all the tickets that this word include in (befor I label them). In addition, because I use the lable after I already have data over thier, I'd wish that I could to autotaicly label all the past tickets that have been already clsed. Hope that's clear. But overall the system is easy to work with and ...

"De eerste maanden"

What do you like best about Trengo? Het is veelzijdig en divers. Alle regels en communicatiestromen zijn mogelijk en in te stellen. Dat maakt een generalistisch platform toepasbaar en "custome mate" te maken voor iedereen. What do you dislike about Trengo? De veelzijdigheid maakt het in sommige gevallen ook wat onoverzichtelijk. Het inladen van klantgegeven is complex en niet gebruiksvriendelijker. Daarnaast zijn een aantal graag gebruikte functies enkel beschikbaar bij het duurdere ...

"Very good onboarding"

What do you like best about Trengo? All our Whatsapp messages are monitored and answered now by 20 people at the same time. We could not do this wit Whatsapp Business, so Trengo is a big improvement What do you dislike about Trengo? The fact that we're not able to have groupchats anymore. And that broadcast messages are not merged automatically to other tickets for a person. What problems is Trengo solving and how is that benefiting you? About 70% of our communication with our crew is ...

"Fantastic experience!"

What do you like best about Trengo? Julian has been a huge help for us with integrating Trengo into our business activities. Working in various marketing throughout the world, we encountered certain challenges throughout our journey with Trengo, Each and every step of the way, Julian was there to assist with practical solutions that allowed us to expand our activities, reach more clients, and raise our conversions. Overall, we have had an amazing experience with Trengo, and look forward to ...

"Efficient and User-Friendly Communication Platform"

What do you like best about Trengo? Great customer support Super Easy to use Not difficult to set up and interegrate with our own platform Great customer response What do you dislike about Trengo? Team chat isnt as effective as we first thought, began to use but went back to other options What problems is Trengo solving and how is that benefiting you? we can now manage all our customer interactions in one place, making it easy for our team to adapt and use efficiently.

"Useful automation tool & helpful customer service"

What do you like best about Trengo? Easy to implement (without coding) Easy to use & nice design Helpful & proactive customer service (Nicky was really thinking with us on how to improve our workflow) Many functionalities What do you dislike about Trengo? Relatively expensive for 1 use case (we only use automated whatsapp messaging) What problems is Trengo solving and how is that benefiting you? Converting applicant 'leads' to applications by sending them automated whatsapp messages