Trengo Reviews in April 2025: User Ratings, Pros & Cons

"Great tool, an even greater team!"

What do you like best about Trengo? What I love about Trengo is how user-friendly it is. Very easy to use so onboarding new agents is a breeze. When we faced a few issues regarding our account, their support team was beyond helpful. They were very responsive and it was a delight working with them. Highly reccomend Trengo! What do you dislike about Trengo? Slight feedback regarding the design of the positioning of the internal comment field. It could easily come off as the response field. ...

"Great customer support tool & widget is easy to implement."

What do you like best about Trengo? The widget is pretty nice, as it is highly adaptable. With the flowbots you can set up great chats. What do you dislike about Trengo? One feature thats missing for us is the ability to link specific FAQ pages within the widget. What problems is Trengo solving and how is that benefiting you? Having all customer support requests in one channel.

"Very helpful for the right customer service"

What do you like best about Trengo? We really like that we can assign the right mails to the right person. Regarding this we can offer the best service that we like to our customers. Besides that the quick replies mails are amazing. This saves our whole team a lot of work. What do you dislike about Trengo? We are still waiting for the moment we can send a mail to our whole team. Unfortunately it isn't possible yet to make a bulk mail. This would help our HR department a lot. What problems ...

"Very helpful for the right customer service"

What do you like best about Trengo? We really like that we can assign the right mails to the right person. Regarding this we can offer the best service that we like to our customers. Besides that the quick replies mails are amazing. This saves our whole team a lot of work. What do you dislike about Trengo? We are still waiting for the moment we can send a mail to our whole team. Unfortunately it isn't possible yet to make a bulk mail. This would help our HR department a lot. What problems ...

"trengo enala"

What do you like best about Trengo? This program is good because it combines all platforms in one platform and facilitates the process of communicating with customers. What do you dislike about Trengo? But the disadvantage is that all the messages are poured into one inbox, distracting the user. It is better to categorize the messages, meaning that the messages received from Facebook come in a specific inbox, and the messages received from WhatsApp come in a specific inbox, and not all of ...

"trengo enala"

What do you like best about Trengo? This program is good because it combines all platforms in one platform and facilitates the process of communicating with customers. What do you dislike about Trengo? But the disadvantage is that all the messages are poured into one inbox, distracting the user. It is better to categorize the messages, meaning that the messages received from Facebook come in a specific inbox, and the messages received from WhatsApp come in a specific inbox, and not all of ...

"I would 100% recommend Trengo but..."

What do you like best about Trengo? All the integration and functionality on Trengo is great! We are using almost everything this tool can provide to us. With multiple branches, this is very useful. What do you dislike about Trengo? I am giving an 8 just because the support team took so long to respond to my issue and I had to call to escalate the problem for this to be solved in a short time. What problems is Trengo solving and how is that benefiting you? A unique point of contact where I ...

"I would 100% recommend Trengo but..."

What do you like best about Trengo? All the integration and functionality on Trengo is great! We are using almost everything this tool can provide to us. With multiple branches, this is very useful. What do you dislike about Trengo? I am giving an 8 just because the support team took so long to respond to my issue and I had to call to escalate the problem for this to be solved in a short time. What problems is Trengo solving and how is that benefiting you? A unique point of contact where I ...

"Affordable and intuitive, but lacking in stability and new features"

What do you like best about Trengo? Trengo is so easy to learn and use by teams of any size. The design is beautiful and straightforward. The pricing is fair to any business size. What do you dislike about Trengo? They take a long time to fix critical bugs such as channel integrations for Twitter and Instagram which have taken years now. Reported bugs need a lot of back and forth to be attended to even though they have been raised multiple times. There is no admin account for configuring ...

"Very complete and user-friendly customer support platform"

What do you like best about Trengo? Ease of use and plenty of features, including roles, flowbots and broadcasting. And the amazing support! What do you dislike about Trengo? Website widget could be designed better on mobile (bit cramped) What problems is Trengo solving and how is that benefiting you? Customer support tickets and chat