Trengo Reviews in April 2025: User Ratings, Pros & Cons

"Wij werken 5 dagen in de week met Trengo en het werkt altijd optimaal."

What do you like best about Trengo? Het is fijn dat bellen en mailen in 1 systeem zit. Waarbij de mail helemaal ingesteld kan worden met snelle antwoorden, labels over het onderwerp en verschillende kanalen. Voor telefoon is het handig met een telefoonboek en eventueel doorschakeling naar eigen mobiel zoals buiten kantooruren. Tevens maken wij gebruik van de automatisering zoals een flowbot. What do you dislike about Trengo? Minder handig is het opzoeken van gesloten emails. Hierbij duur ...

"A Game-Changer for Customer Communication and Collaboration"

What do you like best about Trengo? One of the best things about Trengo is its powerful automation and collaboration features. The ability to automate repetitive tasks, such as assigning tickets or tagging conversations, saves me and my team a lot of time and effort. Additionally, the platform's team inbox and collaboration tools make it easy for us to work together on customer inquiries and support tickets. I also appreciate the platform's intuitive interface, which makes it easy to ...

"It does its job and is easy to get started with"

What do you like best about Trengo? Trengo is a fantastic chat service that has transformed my communication with customers. The straightforward platform allows me to manage all my conversations in one place. I particularly appreciate the automation features, which save me a lot of time and automate basic customer inquiries. Trengo's customer service is excellent, with responsive and helpful support staff. Overall, Trengo has met my expectations, and I highly recommend it to anyone looking ...

"Love the basis of the product, full potential is pending"

What do you like best about Trengo? I like that it's slick & no-nonsense, WhatsApp integration is very helpful which is one of the key reasons we went for it. Seems to work well from a customer point of view. It's relatively easy to use, chat internally on threads, and wasn't a huge headache to set up. I also think it's good value. What do you dislike about Trengo? There are things that definitely need improving but I'm betting on the company's growth sorting this out. Basic things like ...

"Easy to use and a lot of features"

What do you like best about Trengo? - The flexibility - Easy to use and integrate on the website - Built to work best for teams - good support What do you dislike about Trengo? - Some vital features are hidden - Settings are a bit confusing, related settings are on different pages What problems is Trengo solving and how is that benefiting you? Integrating a Live Chat on the webshop and answering FAQs of customers. Also adding a WhatsApp-channel for our customers. Really helped us to ...

"Trengo as a customer success platform"

What do you like best about Trengo? It's a platform that allows us to handle multiple requests from clients as well as monitor them easily. Also, the numerous feed option and the customization abilities make it a perfect tool for any business that communicates via email or chats with its clients. What do you dislike about Trengo? The minor problem is that the platform sometimes glitches and does not update the number of communications in the inbox, which results in confusion and incorrect ...

"It is wonderful to use the application, as it facilitates our work very much on a daily basis"

What do you like best about Trengo? It makes it easier for us to work daily, especially in the tick feature, which is great, in addition to the automatic response to all e-mails In addition to the questions and answers section What do you dislike about Trengo? It is not available in more than one language in the control panel What problems is Trengo solving and how is that benefiting you? The work has become much faster Save a lot of time for us Easily return to customer conversations Live chat

"Good, easy to use communication platform"

What do you like best about Trengo? Quick replies. Chatbot. Possibility to easily assign conversations to employees What do you dislike about Trengo? 24h reaction window in whatsapp. Slow loading times when searching in inbox What problems is Trengo solving and how is that benefiting you? Makes it easier because all our communication channels can be found in one place now.

"Good, easy to use communication platform"

What do you like best about Trengo? Quick replies. Chatbot. Possibility to easily assign conversations to employees What do you dislike about Trengo? 24h reaction window in whatsapp. Slow loading times when searching in inbox What problems is Trengo solving and how is that benefiting you? Makes it easier because all our communication channels can be found in one place now.

"Overall a decent product"

What do you like best about Trengo? Automations are good and a lot of channels can be added. UI is user friendly What do you dislike about Trengo? Twitter DM channel has its flaws and Trengo is unable to fix this What problems is Trengo solving and how is that benefiting you? Unified communication channel for all of our agents.