Trengo Reviews in April 2025: User Ratings, Pros & Cons

"Great Product"

What do you like best about Trengo? All of our messaging in one place. Not having to deal with different platforms. What do you dislike about Trengo? Nothing! Everything seems to work as it should. What problems is Trengo solving and how is that benefiting you? We are able to respond to all Instant Messaging platforms as well as website chat seamlessly.

"Answering Emails"

What do you like best about Trengo? How easy it is to communicate in the platform What do you dislike about Trengo? Sometimes it can be overwhelming when we have multiple channels What problems is Trengo solving and how is that benefiting you? It is easier to search for old emails.

"Smooth communications with B2B Clients"

What do you like best about Trengo? For me it's mostly about the design of the app, it makes it so easy to navigate on multiple chats and emails. What do you dislike about Trengo? Sometimes we will continously receive an empty glitched email without any information. What problems is Trengo solving and how is that benefiting you? I haven't contacted Trengo to help me solve the glitched emails issue

"Trengo is extremely user friendly"

What do you like best about Trengo? It's pretty much an all in one packet of channels that come together in one system. We like how user friendly the Trengo environment is as well. What do you dislike about Trengo? My negative experiences so far are with support not understanding the question I'm asking. I also don't like certain limitations on specific functionalities like the flowbots, rules and widget automations. What problems is Trengo solving and how is that benefiting you? Trengo ...

"Trengo is extremely user friendly"

What do you like best about Trengo? It's pretty much an all in one packet of channels that come together in one system. We like how user friendly the Trengo environment is as well. What do you dislike about Trengo? My negative experiences so far are with support not understanding the question I'm asking. I also don't like certain limitations on specific functionalities like the flowbots, rules and widget automations. What problems is Trengo solving and how is that benefiting you? Trengo ...

"Works great for our team and improves sales"

What do you like best about Trengo? Multi channel, Flowbot and chatbot are easy to use What do you dislike about Trengo? nothing for now at the moment. I will let you know. What problems is Trengo solving and how is that benefiting you? Combining whatsapp business, chat an marktplaats chat

"Works great for our team and improves sales"

What do you like best about Trengo? Multi channel, Flowbot and chatbot are easy to use What do you dislike about Trengo? nothing for now at the moment. I will let you know. What problems is Trengo solving and how is that benefiting you? Combining whatsapp business, chat an marktplaats chat

"Accessible to customers and easy communication within the team"

What do you like best about Trengo? Communicate with customers via their preferred channel, work together in team inboxes, All channels in one inbox, no more checking different apps and emails. Use rules to automate messages. What do you dislike about Trengo? Messages send from other platforms like Instagram or gmail are not visable in Trengo. You have to use Trengo for all communication to be able to see the comlpete message history. What problems is Trengo solving and how is that ...

"Great tool for multi-channel customer service"

What do you like best about Trengo? Trengo helps us to organize the incoming messages from our customers. The tool is very easy to use and offers a great overview as well as many very useful features such as ticket labels, automatic rules, quick replies or the reminder function. Another plus is the WhatsApp integration, which was easy to set up and works very well. We also appreciate our always very helpful and nice Trengo contact person. What do you dislike about Trengo? Overall very happy ...

"Amazing multi-channel helpdesk solution"

What do you like best about Trengo? What we like most about Trengo is the availability of multiple contact channels within one interface, multiple automation features to save time, and very easy setup. And if there is ever a problem, Trengo makes you feel like a real, valuable customer with multiple points of contact (fantastic support and customer success team) ready to help. What do you dislike about Trengo? Trengo has recently changed user rights. In our collaboration we had several ...