Tray.io Reviews in April 2025: User Ratings, Pros & Cons

Excellent Low-Code Solution

What do you like best? Simplest IPAAS to set up and learn. We compared a couple different options, and this was the simplest one to set up and get our staff running with. Priced competitively and handled everything we through at it. From integrating with warehouses, customer care, email marketing, billing, data warehousing - all of the software that runs our business. What do you dislike? Disliked how version control currently works. They are working on a new version. ...

Endless Possibilities

What do you like best? The support, ease-of-use, limitless possibilities What do you dislike? Nothing I can think of at this time, which is a good sign Recommendations to others considering the product: If you can't figure something out, ASK! The support is unrivaled. What problems are you solving with the product? What benefits have you realized? We are able to solve many challenges and connect solutions that don't have direct integrations with each other in a way that is ...

A necessity to scale your Business

What do you like best? I love the customization Tray.io provides to its users. They don't try to put the business needs in a box. One size does not always fit all. Each business has various needs and data requirements. Text helpers and number helpers enable me to not have to depend on a 3rd party to send me the right data. It's inevitable that something will fall through the cracks. Tray allows me to be proactive in those situations. The way they handle webhooks is second to none. A ...

A Non-developer's Dream Integration Platform!

What do you like best? Tray.io is an amazing solution for technically savvy managers, leaders, systems owners, and operations people to connect your technology stack in more powerful ways. I'm also a fan of solutions like Zapier and Piesync for simple or more "out-of-the-box" solutions, but Tray gives you more insight, flexibility, and depth to build a custom workflow that meets your needs without developer resources. If you have some engineering time on your hands (or even basic ...

Connecting Zendesk and Expandable ERP Was Easy with Tray.io

What do you like best? Tray seamlessly connects our customer service team using Zendesk with our Expandable ERP customer and contact master files. They update back and forth. Ben with the Tray team was a great help with initial launch and tweaks. He helped me learn how to navigate in the system. What do you dislike? Initially there were some data field connections that did not work and took some debugging to correct. The Tray support team was quick to respond to my request for help. ...

User-friendly platform with big power!

What do you like best? Very user-friendly, but it has extremely deep capabilities in automation and integration. This makes it valuable to both non-techy and developers alike. It's worth a test drive if you're looking to integrate multiple cloud-based systems. What do you dislike? There are many connectors already built out - but some are still missing. However they have been very responsive (and fast) about adding new ones. What problems are you solving with the product? What ...

Incredibly powerful for automations

What do you like best? Tray's baked in integrations with so many services, like Slack, allow for it to be an incredibly awesome tool for easily creating powerful automations for almost anything. The support for raw webhooks as triggers and raw scripting means you can implement almost anything even if there isn't a custom item in Tray for it. What do you dislike? Really nothing, I've never had an issue with anything in Tray. Initially, understanding getting values from scripts into ...

The one platform that has fundamentally changed our business. Tray.io is the best tool we have.

What do you like best? Tray.io has enabled us to solve every single business and data-related problem we knew we had, and hundreds that we didn't even know. Tray.io has allowed us to build systems and processes that we never would have been able to otherwise even fathom. No matter what issue we encounter, we always seem to find a way to solve it with Tray. What do you dislike? The UI is a bit clunky and the performance can degrade when workflows are large. However, the team has been ...

Great tool for system integration and data orchestration

What do you like best? Ease to integrate APIs and move data around. What do you dislike? Sometimes it's difficult to re-organize the connector since the screen doesn't scroll automatically when you're dragging them. Recommendations to others considering the product: Don't hesitate to contact Tray's support if needed. They're amazing. What problems are you solving with the product? What benefits have you realized? System integration, data ingestion, data orchestration.

So much flexibility to automate annoying tasks

What do you like best? I have used automation software before but Tray.io really does give you ultimate flexibility and cover so many more use cases. What do you dislike? You do need to have a basic understanding of JSON/ reading outputs so sometimes hard to upskill someone to use it. What problems are you solving with the product? What benefits have you realized? Automating manual tasks and increasing productivity within our teams.