Trakstar Reviews in February 2025: User Ratings, Pros & Cons

Great job" to the Customer Support Team!!

Michelle was quick to respond to my inquiries and even logged into our account to fix some of our issues right on the spot!! This is not the first time I've had positive experiences from this team!!

Employee Data Upload

We had to add a large number of employees to our TrakStar database as a result of a merger. I submitted a data file, and it was uploaded in a timely and efficient manner.

Has Client's interest at heart

Trakstar is an AMAZING company. They customize your appraisals to your company's needs and culture. You are NEVER pigeon-holed into a process that you HAVE TO MAKE WORK because that's just the way the program is set up. Instead...they set the program up that works BEST for YOUR needs. How many software companies do that?????

Transitioning our organization from an Excel-based, manual system to Trakstar was a great decision that has produced great results.

Trakstar allows us to get much more detailed feedback, greater consistency across the organization, and a standardized schedule for appraisals. We've tested and used other systems costing significantly more per employee that produced no better results. Pros:Excellent process automation, customizable reminder emails, ability to clearly define scores, outstanding and fast-responding customer service. Cons:Multiple ways to accomplish certain tasks can be confusing (e.g. goals), sometimes slow ...

Great working with Trakstar

Reps are always knowledgable and helpful

Trakstar Support and Flexibility

As a result of a recent merger, we decided to expand our use of Trakstar so that it was the sole appraisal system across all business units (1200+ people). To achieve that goal, we needed to develop our existing knowledge of Trakstar and most importantly, extend how our people were going to use it, to help support & improve overall performance. To achieve our goals, we sought guidance and assistance from the Trakstar team and at all times, we found them to be supportive, understanding and ...

Great Service

I love that when I contact Trakstar for support, I receive a full, detailed, and procedural response. It makes things so easy and streamlined!

Tyler is awesome!

Trakstar service is what sets them apart from the rest. Tyler helped walk us through all of our questions and was extremely thorough and patient. Appreciate this level of service!

Excellent Customer Service!

Trakstar provides excellent customer service and the system is easy to navigate.

Love it!

We are currently in the implementation phase but everybody has been great to work with. Trakstar does everything we want it do and is easy to learn. We look forward to getting this pushed out to our entire team within the month.