Track-It Reviews in April 2025: User Ratings, Pros & Cons

"BMC Track-IT! "

What do you like best about Track-It!? Ease of use and trainability - seems like we had no issues training end users What do you dislike about Track-It!? We would like to see product have more functionality such as barcode scan inventory addition Recommendations to others considering Track-It!: BUY IT! What problems is Track-It! solving and how is that benefiting you? Keeping up with help desk tickets

"Track-It! works great for Incident Management!"

What do you like best about Track-It!? Work Order layout is great. I also like the Inventory Mod. What do you dislike about Track-It!? Customer Service is overseas. It is hard to understand them sometimes. What problems is Track-It! solving and how is that benefiting you? Asset Management, Incident Management, Change Management, Problem Management, Surveys Works great for our Help Desk and Maintenance Department

"Works well"

What do you like best about Track-It!? TrackIT really shines in their Service Desk and Asset Management software. We were able to handle requests very easily as well as keep track of hardware. What do you dislike about Track-It!? Setting up the software took a lot of time. This is true with most software like this. What problems is Track-It! solving and how is that benefiting you? We were trying to solve internal IT support requests.

"TrackIT Review"

What do you like best about Track-It!? The ability to track customer issues and build a knowledge base. What do you dislike about Track-It!? Navigating the interface was somewhat clunky. Recommendations to others considering Track-It!: Consider evaluating What problems is Track-It! solving and how is that benefiting you? Repetitive issues; ability to drill down to root issues.

"very helpful tool for daily usage"

What do you like best about Track-It!? SnagIt is just the easiest way to explain complicated or technical things.This program captures anything on the screen and does it easily. What do you dislike about Track-It!? Have to convert to a smaller format. Greenshot does better job :( What problems is Track-It! solving and how is that benefiting you? I am search engine advertiser. I can't give access to client to some of the software where I run reports for client so have to use snagit a lot to ...

"very helpful tool for daily usage"

What do you like best about Track-It!? SnagIt is just the easiest way to explain complicated or technical things.This program captures anything on the screen and does it easily. What do you dislike about Track-It!? Have to convert to a smaller format. Greenshot does better job :( What problems is Track-It! solving and how is that benefiting you? I am search engine advertiser. I can't give access to client to some of the software where I run reports for client so have to use snagit a lot to ...

"Track what? Track-it! Great way for support tracking in the workplace"

What do you like best about Track-It!? Track-it! is software that allows for highly customize-able support tracking. We use it here at my work, and the interface is easy to use and has a good workflow. What do you dislike about Track-It!? Track it! can become cumbersome to update and enhance. It takes quite a bit of work to set up the specialized support tracking and forms. Which can take quite a bit of time, especially when trying to complete a form quickly. What problems is Track-It! ...

"Wouldn't be my first choice."

What do you like best about Track-It!? Being able to nest assignments under a ticket. Easy to transfer tickets between technicians. Easy to see all of the tickets in your personal queue on one screen. I like that there is a web portal, but it isn't as robust as the actual software. What do you dislike about Track-It!? Doesn't require a password for a user to login. Attachments and emails sometimes don't get saved to the ticket after they are uploaded/sent. Should save automatically. The ...

"Reliable flexible tool for multipurpose helpdesk"

What do you like best about Track-It!? Very flexible and relatively easy to configure What do you dislike about Track-It!? Some testing requires individual testing and proof of concept on the individual. Proffessional services can assist here Recommendations to others considering Track-It!: Highly recommended, i have used the tool at no less than three companies and seen it improve greatly over time What problems is Track-It! solving and how is that benefiting you? Workflow and asset ...

"Reliable flexible tool for multipurpose helpdesk"

What do you like best about Track-It!? Very flexible and relatively easy to configure What do you dislike about Track-It!? Some testing requires individual testing and proof of concept on the individual. Proffessional services can assist here Recommendations to others considering Track-It!: Highly recommended, i have used the tool at no less than three companies and seen it improve greatly over time What problems is Track-It! solving and how is that benefiting you? Workflow and asset ...