Track-It Reviews in January 2025: User Ratings, Pros & Cons

"Average Tracking system"

What do you like best about Track-It!? All your tickets in one place, with ability to route and track. What do you dislike about Track-It!? Need to be a little more up to date with the times. Falling behind other companies with features, and ease of use. UI very busy, and little customization. What problems is Track-It! solving and how is that benefiting you? Tracking incidents

"No huge complaints, but could definitely be better."

What do you like best about Track-It!? The caller database is easily to navigate and learn. What do you dislike about Track-It!? The inability to type in search within routing matrix. What problems is Track-It! solving and how is that benefiting you? The help desk I work on solves a multitude of issues ranging from mouse issues to software problems. This system allows us to easily track and create events for callers.

"TrackIt works as a Help Desk tool for keeping track of tickets."

What do you like best about Track-It!? Once a ticket is entered, anyone can update what they've done on it; this avoids duplication of effort. What do you dislike about Track-It!? Once an entry has been made, it is impossible to edit it. What problems is Track-It! solving and how is that benefiting you? The most useful thing about it is that it allows us to quantify all the work we do.

"A powerful help desk tool"

What do you like best about Track-It!? Reports are easy to generate with custom filters. I can quickly find the data I need and export to other programs. What do you dislike about Track-It!? The system has a lot of nuance and isn’t intuitive. I needed someone to walk me through it when I first launched. What problems is Track-It! solving and how is that benefiting you? We are continuing to utilize track it for reporting purposes.

"TrackIt! can track things."

What do you like best about Track-It!? Good work order management for tracking IT requests. What do you dislike about Track-It!? The UI is a bit outdated and there is a lot that I don't know. What problems is Track-It! solving and how is that benefiting you? Work order management for IT requests.

"Track IT Review"

What do you like best about Track-It!? The simplicity of the interface which probably contributed to its reliability and speed. What do you dislike about Track-It!? It looks outdated, the interface looks like an Excel spreadsheet. Althought it does work, just doesn't look like anyone put a lot of thought into the asthetics. Recommendations to others considering Track-It!: Try to understand where they are planning to take the software. It didn't change much when we had it. What problems is ...

"Service desk of 6 years"

What do you like best about Track-It!? The program Works well and it shows all pertinent info, this helps to fill in missing info from the customer when building new or updating old tickets. What do you dislike about Track-It!? The program is Web based, or at least the way we use it is, all info needs to be manually input into the program. This can sometime be time consuming. What problems is Track-It! solving and how is that benefiting you? Tracking mac, serial, computer numbers and names. ...

"Track it! "

What do you like best about Track-It!? I was not crazy about track it. We used here for about 5 years. What do you dislike about Track-It!? It was not user friendly. The programs did not work correctly all the time. What problems is Track-It! solving and how is that benefiting you? We used it for inventory and work order.

"Used with IT for 3 years"

What do you like best about Track-It!? Universal email for request submission; tracking of tasks What do you dislike about Track-It!? Not user interactive - would like a dashboard feature for users to know where the task is at all times What problems is Track-It! solving and how is that benefiting you? Not being drowned in email requests

"Used at my current employer to track work orders for our IT help desk"

What do you like best about Track-It!? i like that it can be accessed anywhere, on my work PC or my mobile device What do you dislike about Track-It!? my company may not use it to its potential but I think its laking in be able to share your work orders and complete as a team, instead it seems you must re assign to have another person also be assigned to work. Not good for large projects but seems its met for small tasks Recommendations to others considering Track-It!: make sure it fits all ...