Track-It Reviews in January 2025: User Ratings, Pros & Cons

"Great for small organizations"

What do you like best about Track-It!? Track It is quick to setup. The ticketing features work really well, including skills-based routing of tickets to specific technicians. What do you dislike about Track-It!? Asset management is fairly rudimentary, as is the lending library feature. The knowledge base for common ticket solutions is very cumbersome. Recommendations to others considering Track-It!: Fully understand your needs and compare it to the features. Like any service desk/service ...

"Track-It! works great for Incident Management!"

What do you like best about Track-It!? Work Order layout is great. I also like the Inventory Mod. What do you dislike about Track-It!? Customer Service is overseas. It is hard to understand them sometimes. What problems is Track-It! solving and how is that benefiting you? Asset Management, Incident Management, Change Management, Problem Management, Surveys Works great for our Help Desk and Maintenance Department

"Works well"

What do you like best about Track-It!? TrackIT really shines in their Service Desk and Asset Management software. We were able to handle requests very easily as well as keep track of hardware. What do you dislike about Track-It!? Setting up the software took a lot of time. This is true with most software like this. What problems is Track-It! solving and how is that benefiting you? We were trying to solve internal IT support requests.

"TrackIT Review"

What do you like best about Track-It!? The ability to track customer issues and build a knowledge base. What do you dislike about Track-It!? Navigating the interface was somewhat clunky. Recommendations to others considering Track-It!: Consider evaluating What problems is Track-It! solving and how is that benefiting you? Repetitive issues; ability to drill down to root issues.

"Track what? Track-it! Great way for support tracking in the workplace"

What do you like best about Track-It!? Track-it! is software that allows for highly customize-able support tracking. We use it here at my work, and the interface is easy to use and has a good workflow. What do you dislike about Track-It!? Track it! can become cumbersome to update and enhance. It takes quite a bit of work to set up the specialized support tracking and forms. Which can take quite a bit of time, especially when trying to complete a form quickly. What problems is Track-It! ...

"Basic Help Desk Software"

What do you like best about Track-It!? The simple interface is intuitive - quick to learn and easy to use. The ability to track existing tickets is helpful. Ability to add screenshots is very helpful, especially using a snipping tool to share error messages. So much easier that emailing issues to the service desk. What do you dislike about Track-It!? Selecting categories for incidents - it isn't always obvious how our help desk wants us to categorize our issues. There's no easy way to ...

"Excellent"

What do you like best about Track-It!? Maximize value realization with a fully operational and optimized solution » Achieve solution management at low price point with cost-effective expertise » Reduce cost of operations without compromising on quality » Expedite issue resolution through shared accountability What do you dislike about Track-It!? Deployment highly skilled, specialized professionals to address your critical solution management, service time outs Recommendations to others ...

"Trackit help desk software"

What do you like best about Track-It!? Trackit it's a windows app thet lets a comapny have control over the tech support tickets, licenced software. It is installable on a local server and has it's own web interface to let users to interact with it on a web browser without having to install the client. Has the hability yo send mail to users . What do you dislike about Track-It!? The app is very slow to open, to retrieve a work order (ticket), find on saved answers... you name ...

"Ok product "

What do you like best about Track-It!? It imports emails into ticking system and creates the ticket with users info What do you dislike about Track-It!? There is no way to filter by subject or information in the ticket Recommendations to others considering Track-It!: Look for a system that allows you to filter customer info. Track it may be cheaper than most others but that's for a reason. This system is too basic What problems is Track-It! solving and how is that benefiting you? All IT issues

"Helpdesk ticketing software"

What do you like best about Track-It!? Easy to use very quick to create a ticket and track. The drop down options make it easy to fill in all the information needed. The ease of escalating tickets through email and replying to the email goes straight in the notes. What do you dislike about Track-It!? The software was slow to catch up to the times. Recommendations to others considering Track-It!: It is a very basic product it needs to move in a direction of a full service option with better ...