Track-It Reviews in January 2025: User Ratings, Pros & Cons

"The easiest way to manage your help desk and assets"

What do you like best about Track-It!? It's easy to keep track of your computers with the workstation discovery and audit tool for inventory management; Inventory management is extremely thorough as well as simple and easy to use. It is integrated with Active Directory. The mobile technician client is a great fit for our iPads, and installation is straightforward. The local help documents can give you step-by-step instructions on how to set up nearly all the features. What do you dislike ...

"TrackIT 20XX"

What do you like best about Track-It!? The older versions were capable to be ITIL compliant What do you dislike about Track-It!? the new versions are losing important functionalities that prevent us from upgrading Recommendations to others considering Track-It!: Newer versions not supporting ITIL What problems is Track-It! solving and how is that benefiting you? ITSM Ticketing management. INC, REQ and CHG management

"Efficient & Reliable"

What do you like best about Track-It!? This product makes submitting and tracking tickets for support a breeze! What do you dislike about Track-It!? Can't say that there is anything I dislike about this from the user side. Recommendations to others considering Track-It!: I highly recommend this product for your help desk needs! What problems is Track-It! solving and how is that benefiting you? Help desk & tracking requests for support.

"Quick help desk with good features"

What do you like best about Track-It!? It is very simple to install, configure and adapt to operation. Regarding this, note that the help desk service available is easy, since you can communicate with users quickly, tickets are easy to manage, prioritize, notify and assign to each user. It has all the essential functions of a Help Desk, such as the management of asset and software licenses, a self-service portal and also something that I think is very important, a mobile interface. I also ...

"Informative"

What do you like best about Track-It!? Its easy to search for items and manage tickets. Its a simple interface thats easy to learn. What do you dislike about Track-It!? The user interface is too bland. Would prefer it of it was fancier. What problems is Track-It! solving and how is that benefiting you? Helps track help desk tickets

"Great for Procedural Work"

What do you like best about Track-It!? The software has a to-the-point interface. There's no room for unnecessary features. What do you dislike about Track-It!? Along with no room for unnecessary features; there's not much room for features to incorporate the tool into project management software. What problems is Track-It! solving and how is that benefiting you? We've used Track-It for all of our IT work; including tracking certain large projects. We've realized a benefit on our ...

"Overall Good but very Slow Product!"

What do you like best about Track-It!? I've used REMEDY/Track It TOOL by BMC. Basically it is used for ticketing too. We manage all the users issues by Remedy and it is very reliable tool. Best reporting tool as well. What do you dislike about Track-It!? Much slower than expected. Complex UI. Some mandatory fields are more annoying. Features wise more improvement needed. Recommendations to others considering Track-It!: It is high end product I would highly recommend this though it is slow ...

"Great product for quick projects. "

What do you like best about Track-It!? Simple and easy integration with email. What do you dislike about Track-It!? Not as scalable for large long-term projects. Or integration with agile methods. Recommendations to others considering Track-It!: From My experience it was great for help desk type functions but wasn't as good for tracking large projects with multiple users and status update requirements. What problems is Track-It! solving and how is that benefiting you? Help desk ticketing ...

"Track-It! is great for ticket and asset management for any business"

What do you like best about Track-It!? The software has a fairly small footprint and runs smooth on most machines. Easy to use ticket and asset management tracking. What do you dislike about Track-It!? I'm not a big fan of the native client, I wish there was more support for remote or a web based application. What problems is Track-It! solving and how is that benefiting you? Better management of assets, software licenses, and most importantly ticket tracking.

"Very easy to use"

What do you like best about Track-It!? I love how user friendly the program is. I like the history of my projects. What do you dislike about Track-It!? I am very low reminders of projects left open What problems is Track-It! solving and how is that benefiting you? Project utilization's for other departments. the program keeps me on track.