Track-It Reviews in April 2025: User Ratings, Pros & Cons

"Track-It! is great for ticket and asset management for any business"

What do you like best about Track-It!? The software has a fairly small footprint and runs smooth on most machines. Easy to use ticket and asset management tracking. What do you dislike about Track-It!? I'm not a big fan of the native client, I wish there was more support for remote or a web based application. What problems is Track-It! solving and how is that benefiting you? Better management of assets, software licenses, and most importantly ticket tracking.

"Great product for quick projects. "

What do you like best about Track-It!? Simple and easy integration with email. What do you dislike about Track-It!? Not as scalable for large long-term projects. Or integration with agile methods. Recommendations to others considering Track-It!: From My experience it was great for help desk type functions but wasn't as good for tracking large projects with multiple users and status update requirements. What problems is Track-It! solving and how is that benefiting you? Help desk ticketing ...

"TrackIt! Simplifies my Professional life!"

What do you like best about Track-It!? I love the fact that I can include my inventory, images of the inventory, can create library and solution items for future reference. And, it's all in a very easy to use dashboard. What do you dislike about Track-It!? Support has recently moved from Numara Software to BMC. It seems to me that BMC is a little more difficult to work with. Recommendations to others considering Track-It!: Track-It! is an amazing product. I truly hope their support picks up ...

"Track it Helpdesk ticketing system"

What do you like best about Track-It!? Its easy to assign to different prople in the team What do you dislike about Track-It!? Nothing much to dislike, if there was an option to add emailid it would be good What problems is Track-It! solving and how is that benefiting you? Tracking issues

"Track-It works for Incident management but lags behind curve on new features"

What do you like best about Track-It!? Tickets can be generated via email and are automatically pulled into Track-It. What do you dislike about Track-It!? There is not currently a workflow option, replies on tickets do no automatically get appended to the original and instead one ticket per reply is generated which makes it difficult to manage. What problems is Track-It! solving and how is that benefiting you? we are able to receive incident, requests and general questions. We are able to ...

"Great Ticketing Software"

What do you like best about Track-It!? I really liked how it was easy to use, and submit tickets for users, and we needed to create one how it was a simple process. I would definitely try to use it again if my company offered. What do you dislike about Track-It!? I really did not have anything that I disliked. What problems is Track-It! solving and how is that benefiting you? We used Track-IT as our ticketing system for any issues or requests are users had or needed help with.

"Track-It! Review"

What do you like best about Track-It!? I like that Track-It actually has a client you can install on a machine. The client is easier to access than a web based system like KACE What do you dislike about Track-It!? The worst part about Track-It is that the auto refresh feature does not work on the app. (there is an option to turn in on, but our office has had no success trying to get this to work) It is very cumber-sum to have to hit F5 to refresh the screen to view new work ...

"Software does the job needed for help desk software"

What do you like best about Track-It!? Reliability and consistency. It does a good job of tracking tickets and reporting for IT staff and management What do you dislike about Track-It!? I find it to be very slow and unresponsive at times. I feel there should be additional features for the online portal. Such as better assistance for self-help and solutions area. Also would like to see a better inventory tracking feature that works more like Lansweeper Recommendations to others considering ...

"Simple Workorder System"

What do you like best about Track-It!? Very easy to use and very intuitive. While there is a bit more to setting it up, the technicians who use the client and the end users that use self service, there was no training required. The only training needed was a change in our internal process while using it. What do you dislike about Track-It!? We do not use inventory the way it was designed, because we assign asset numbers before they are detected, but we've found workarounds to make that ...

"Simple Workorder System"

What do you like best about Track-It!? Very easy to use and very intuitive. While there is a bit more to setting it up, the technicians who use the client and the end users that use self service, there was no training required. The only training needed was a change in our internal process while using it. What do you dislike about Track-It!? We do not use inventory the way it was designed, because we assign asset numbers before they are detected, but we've found workarounds to make that ...