Track-It Reviews in January 2025: User Ratings, Pros & Cons

"So far, so good"

What do you like best about Track-It!? The self-help password reset feature is a huge selling point. It's easy for users to register and use. What do you dislike about Track-It!? Configuration is a little daunting at times. The pre-sales meetings seem to indicate that everything is customizable. But there are definitely a few things you can not do with as you wish. Recommendations to others considering Track-It!: Get all of your questions answered before purchasing. Pre-sales support is ...

"Track it works pretty well for asset tracking"

What do you like best about Track-It!? I like the scanning portion of trackit where we can use it to do an annual count of all our PCs to verify each one has been located for audit purposes. It is also helpful to track our license counts for software. What do you dislike about Track-It!? It does not always pull the correct information for some PCs, it is like there are 2 devices that get mixed and when you audit one unit, the information is populated to a different asset record. What ...

"Track-It Review"

What do you like best about Track-It!? We mostly use Track-It for Purchasing, keeping track of PO's etc. I mostly like that we are able to add receipts to each PO but also like that I can filter my searches when I'm looking for specific receipts. What do you dislike about Track-It!? So far I have not had any problems with Track-It and I don't seem limited in the functions I'm trying to perform. Recommendations to others considering Track-It!: If you need an easy to use product for tracking ...

"One of the best ticketing systems available"

What do you like best about Track-It!? The system will notify you when there is a reply. Also great filtering system on topics What do you dislike about Track-It!? I haven't been able to figure out if you are able to send screenshots within a message inside the program Recommendations to others considering Track-It!: Please implement pictures into replies when responding to a ticket within the software or ability to create multiple templates depending on ticket. Overall will save time for ...

"Small to Medum "

What do you like best about Track-It!? Versatile solution, overall very easy solution to manage What do you dislike about Track-It!? a little more on the reporting side of things. Recommendations to others considering Track-It!: very good help desk What problems is Track-It! solving and how is that benefiting you? ticketing and asset management

"Track it Helpdesk ticketing system"

What do you like best about Track-It!? Its easy to assign to different prople in the team What do you dislike about Track-It!? Nothing much to dislike, if there was an option to add emailid it would be good What problems is Track-It! solving and how is that benefiting you? Tracking issues

"Track-It! Review"

What do you like best about Track-It!? I like that Track-It actually has a client you can install on a machine. The client is easier to access than a web based system like KACE What do you dislike about Track-It!? The worst part about Track-It is that the auto refresh feature does not work on the app. (there is an option to turn in on, but our office has had no success trying to get this to work) It is very cumber-sum to have to hit F5 to refresh the screen to view new work ...

"Great for Base Software License Managers"

What do you like best about Track-It!? Made license management much smoother than previous methods. What do you dislike about Track-It!? So many options can make it difficult to see the forest through the trees. Recommendations to others considering Track-It!: Was good back then, not sure about now. What problems is Track-It! solving and how is that benefiting you? Tracking of all software for a business or installation, back when that was required.

"Track it for Service management"

What do you like best about Track-It!? Integrated service tracking, follow up and management What do you dislike about Track-It!? Its complexity can make it harder to configure call structure and assignment What problems is Track-It! solving and how is that benefiting you? Customer call and request management. Reporting and follow up with the customer

"good organizer"

What do you like best about Track-It!? The ability to reference information about anything at my fingetips. I can check out inventory, purchasing and see information about what people call the Helpdesk about. What do you dislike about Track-It!? The program tends to take a long time to open. It is the type of program that cannot handle a brief network interruption. Recommendations to others considering Track-It!: Go for it. I have only had positive experiences with it. What problems is ...